Customer Support Specialist (SaaS)

Cira Apps Ltd; Teletrabalho; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A leading software company in São Paulo is seeking a Customer Support Specialist to provide outstanding technical assistance and customer service for its SaaS products. Responsibilities include resolving customer inquiries, troubleshooting technical issues, and collaborating with product teams. The ideal candidate should have experience in customer support, particularly in SaaS, and possess strong problem-solving skills. The position allows for flexibility in work arrangements and offers a collaborative team environment.

Qualificações

• Experience in customer support, ideally within a SaaS environment.
• Strong problem-solving abilities and keen attention to detail.
• Familiarity with SaaS products and customer support tools.

Responsabilidades

• Provide timely, professional responses to customer inquiries.
• Diagnose and troubleshoot technical issues related to SaaS products.
• Document and track support requests in Salesforce Service Cloud.

Conhecimentos

Customer support experience

Problem-solving abilities

Familiarity with SaaS products

Attention to detail

Excellent organizational skills

Empathy and patience

Ferramentas

Salesforce Service Cloud

Microsoft 365

Exchange Online

Azure AD

Descrição da oferta de emprego

About Cira Apps

Cira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments, with highly integrated one-way and multi-way sync that also connects to platforms like Google Workspace, Salesforce, and HubSpot. Our product family—CiraSync Cloud, CiraHub, CiraSync On‑Premise, and SyncGene—draws on 20+ years of experience helping organizations move from on‑premises Exchange/Active Directory to Exchange Online and Azure AD.

Role Overview

We’re looking for a Customer Support Specialist who will deliver outstanding customer service and technical assistance for our software‑as‑a‑service products. You’ll learn our offerings end‑to‑end and communicate clearly with customers to resolve issues and ensure a seamless user experience.

What You’ll Do

• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
• Diagnose and troubleshoot technical issues related to our SaaS products and software.
• Assist users with setup and effective use of our applications.
• Document and track support requests in Salesforce Service Cloud.
• Collaborate with product and engineering to elevate and resolve complex issues.
• Gather and relay customer feedback to inform product enhancements.

What You’ll Bring

• Experience in customer support, ideally within a SaaS environment.
• Strong problem‑solving abilities and keen attention to detail.
• Familiarity with SaaS products and customer support tools.
• Ability to work autonomously and collaboratively within a team.
• Excellent organizational skills with the capacity to manage multiple tasks simultaneously.
• Empathy and patience when handling customer concerns, especially in challenging situations.

Required Technical Experience (Microsoft)

• Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant‑level basics, and admin workflows.
• Exchange Online — mailbox, calendar, and contact concepts; policy impacts; common permissions and sync scenarios.
• Azure AD / Microsoft Entra ID — identities, groups, roles, conditional access basics, and understanding how directory data surfaces in downstream apps.

Nice to Have

• Experience with PowerShell for diagnostics or light automation.
• Familiarity with mobile platforms (iOS/Android) for contact/calendar behavior.
• Exposure to Google Workspace or other cloud environments.
• Prior work with multi‑system sync tools or integrations (e.g., Salesforce, HubSpot).

Why Join

You’ll be part of a team that builds mission‑critical sync for enterprises, partnering closely with product and engineering while directly improving the experience of thousands of end users.

How to Apply

Submit your application via our careers page (BambooHR) and a short note describing your experience with O365, Exchange Online, and Azure AD.

Cira Apps is committed to a diverse and inclusive workplace. Cira Apps is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request accommodation, please notify us at [e-mail].