Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift - Work From Home

Remote Jobs; Brasil; Teletrabalho; BRL 323.000 - 432.000; Tempo integral

Resumo da oferta

A technology services company is seeking a Customer Support Specialist to provide technical support remotely. You will address AWS and Linux server management issues while assisting customers via phone and ticket systems. The role requires at least 1 year of experience in technical support and strong troubleshooting skills. This position offers a salary of up to $80,000 and includes a range of benefits.

Serviços

Medical insurance

Retirement plan

Paid time off (PTO)

Qualificações

• Minimum of 1 year experience in customer service or technical support.
• Experience as a System Administrator or End User of a Linux OS.
• Managed Services Provider (MSP) experience is required.
• Hands-on experience with AWS services.

Responsabilidades

• Provide technical support for customers via phone, ticket system, or messenger.
• Address advanced Linux and AWS server management issues.
• Monitor server alerts for performance issues and implement solutions.

Conhecimentos

Customer service experience

Technical support via phone or ticketing system

Troubleshooting skills

AWS experience

Ferramentas

Linux Operating System

AWS (EC2, CloudWatch, AutoScaling)

Descrição da oferta de emprego

Why consider this job opportunity

• Salary up to $80,000, depending on experience
• 100% remote work opportunity, offering flexibility
• Comprehensive benefits including medical insurance, retirement plan, and PTO
• Opportunity to assist in onboarding, training, and mentoring new team members
• Work in a fast-paced environment with the chance to develop technical skills in Linux and AWS server management

What to Expect (Job Responsibilities)

• Provide technical support for customers via phone, ticket system, or messenger
• Address advanced Linux and AWS server management issues
• Utilize critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Monitor server alerts for performance issues and implement appropriate solutions

What is Required (Qualifications)

• Minimum of 1 year of experience in customer service or technical support via phone or ticketing system
• Experience as a System Administrator or End User of a Linux Operating System (e.g., Ubuntu, CentOS, CloudLinux)
• Managed Services Provider (MSP) experience is required
• Hands‑on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
• General understanding of networking (TCP/IP, DNS, Routing, E‑Mail)

How to Stand Out (Preferred Qualifications)

• Strong troubleshooting skills in a fast‑paced environment
• Ability to multitask and adapt quickly to changes
• Excellent communication, availability, and interpersonal skills
• Open to working in a 24/7 support environment, including weekends

#CustomerSupport #ManagedServices #Linux #RemoteWork #TechnicalSupport

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