Customer Support Specialist English(Everhelp)

Genesis Tech; Londrina; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading international IT company is seeking a Customer Support Specialist to join their fully remote team. Candidates should have strong English skills (C1+) and over a year of customer support experience. The role involves communicating with customers across various channels, handling inquiries and feedback, and utilizing CRM tools like Zoho. This position offers 20 paid days off and opportunities for internal education.

Serviços

20 paid day-offs

Access to internal education and knowledge bases

Fully remote work format

Qualificações

• 1+ year of customer support or related experience in e-commerce, Instagram shop management, or B2B.
• English proficiency at C1 level or higher.
• Experience with Zoho or similar CRM is a plus.

Responsabilidades

• Communicating with customers via chat, email, and calls.
• Handling order-related inquiries, returns, and delivery issues.
• Making cold calls to customers who left negative feedback.
• Daily reporting on tasks, creating and managing invoices.
• Maintaining CRM records (Zoho).
• Following internal KPIs and quality standards.

Conhecimentos

Strong English skills (C1+)

Customer support experience

Detail-oriented

Organized

Ferramentas

Zoho

Descrição da oferta de emprego

About Genesis

Genesis is an international IT company offering a full range of services. With over 1,500 team members across five countries, we develop products used by more than 200 million unique users each month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes more than 15 companies and an investment fund. EverHelp is a company within the Genesis ecosystem. We are a team of professionals growing an outsourced customer support service for clients around the world.

All of our employees are currently safe, all jobs have been retained, and we continue to strengthen our team while maintaining a retention rate of at least 90%.

Our growth: 82% over the last year.

Role

We're looking for a Customer Support Specialist with strong English skills (C1+) for a full-time remote role. Our client is a fashion e-commerce brand (clothing & accessories) targeting the U.S. market, based in Dubai.

Schedule

• 5 working days per week, rotating days off
• Shifts between 08:00 - 16:00 CAT

Responsibilities

• Communicating with customers via chat, email, and calls
• Handling order‑related inquiries, returns, and delivery issues
• Making cold calls to customers who left negative feedback
• Daily reporting on tasks, creating and managing invoices
• Maintaining CRM records (Zoho)
• Following internal KPIs and quality standards

Qualifications

• 1+ year of customer support or related experience (e.g., e‑commerce, Instagram shop management, B2B)
• English at C1 level or higher
• Experience with Zoho or similar CRM is a plus
• Responsible, detail‑oriented, and organized

What we offer

• 20 paid day‑offs
• Access to internal education and knowledge bases
• Fully remote work format