Customer Support Specialist - Brazil | Remote

360dialog GmbH; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading messaging solutions provider is seeking a Customer Support Specialist to assist customers in navigating the WhatsApp API. This remote role requires fluency in English and Portuguese, along with 2+ years of experience in customer support and APIs. The ideal candidate will be a digital native with exceptional problem-solving skills. Join a dynamic team and enjoy a competitive remuneration package.

Serviços

Remote work flexibility

Competitive remuneration package

Opportunities for learning and growth

Qualificações

• 2+ years of experience in a customer support or technical role.
• Experience working with APIs, debugging applications, and checking logs.
• Digital native with problem-solving skills.

Responsabilidades

• Provide exceptional support to customers across multiple channels.
• Troubleshoot technical issues with the WhatsApp API.
• Collaborate with LATAM Sales and Account Management Teams.

Conhecimentos

Fluent in English

Fluent in Portuguese

Problem-solving

Attention to detail

Initiative

Ferramentas

WhatsApp Business API

META Developer Tools

Descrição da oferta de emprego

360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results.

We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation.

We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.

Role Overview

As a Customer Support Specialist - Brazil, you will be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings. You will work closely with other teams to troubleshoot technical issues, particularly with the WhatsApp API, and assist clients and partners in navigating the API ecosystem. Additionally, you will collaborate with the LATAM Sales and Account Management Teams and communicate directly with Meta representatives to resolve challenges and ensure a smooth customer experience. Your role will be key in helping clients optimise their use of WhatsApp for marketing and messaging automation.

Key Responsibilities

• Provide support to our customers using the company channels - tickets, chat, email and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients navigate the WhatsApp API ecosystem.
• Communicate with Meta representatives.
• Close collaboration with LATAM Sales and Account Management Teams
  

Key Requirements

• Digital native
• 2+ years of experience in a customer support or technical role
• 2+ years of experience working with APIs, debugging applications, checking logs and testing
• You identify problems and show initiative in finding simple solutions together with your team
• You are fluent in English and Portuguese
• You pay attention to detail and can structure your own day-to-day tasks. Bonus skills
• Programming experience
• Experience with WhatsApp Business API and/or META Developer Tools
• More languages are always welcome!

Budget

The budget range for this role is €1.800/Month – €2.200/Month, depending on the candidate’s level of experience and fit with the position requirements.

Background Check Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.

About you

We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements.

We encourage you to think critically, solve problems creatively and choose to do what makes sense, always asking yourself what impact and value your actions and decisions have for the team and the company.

What matters to us is your independence and passionate commitment to software exploration. It’s crucial that you possess the ability to manage yourself in a fully remote and global company and understand your own capabilities to work in an asynchronous way and at your optimal pace.

Benefits

What we offer

Here’s an opportunity to shape a whole new industry in Performance Messaging Solutions. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped global company.

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
• Work from anywhere in the world with full remote flexibility.
• Receive a competitive remuneration package that reflects your skills and experience.