Customer Support Specialist

Equativ; São Paulo; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A leading independent ad platform is seeking a Customer Support Specialist in São Paulo. The ideal candidate will have strong troubleshooting skills and experience in customer-facing roles within the Adtech environment. Responsibilities include providing prompt support, investigating issues, and coordinating with engineering teams. This role demands a customer service orientation and proficiency in English.

Qualificações

• 3 years experience in customer-facing in a web-based environment.
• 2+ years in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP).
• Ability to document technical customer issues.

Responsabilidades

• Be the principal touchpoint of the customer’s experience.
• Communicate with customers to provide accurate and prompt support.
• Investigate and troubleshoot SaaS solutions for top-tier customers.

Conhecimentos

Customer service orientation

Troubleshooting

SQL

JavaScript

CSS/HTML

APIs

Mobile SDKs

Organizational skills

Proficiency in English

Descrição da oferta de emprego

About the team

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission

Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You'll join an amazing international team based in Sao Paolo.

What you’ll do:

• Be the principal and first touchpoint of the customer’s experience/journey
• Keep outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support
• Resolve and widely communicate incidents and bugs with appropriate stakeholders
• Investigate and troubleshoot SaaS solutions and solve web-related issues for top‑Tier customers
• Perform in‑depth troubleshooting, including database analysis and reading system logs to solve complex support issues
• Understand our technologies and become product experts to help our clients
• Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement

Requirements:

• 3 years experience in customer‑facing in a web‑based environment
• 2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, etc)
• Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs and Mobile SDKs
• Ability to document technical customer issues into notes that are consumable by other users
• Consistent delivery on commitments – great organizational skills with exceptional follow‑through and attention to detail
• Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
• Proficiency in English (Spanish is a bonus)

Nice to have:

• Availability to become a (DCSS) designated support specialist for Gold or Platinum accounts
• Knowledge of DV360
• Knowledge of Equativ’s products/tools

About us

Equativ, a leading independent ad platform, brings scale and simplicity to digital advertising.

Following its recent merger with Sharethrough and the acquisition of Kamino Retail, advertisers, media owners, and technology partners rely on Equativ’s advanced SSP, curation, and retail media services and technology to achieve maximum business outcomes.

With a focus on privacy‑first programmatic video, CTV, and data‑driven solutions, Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy.

The company’s global expertise is also backed by a team of over 750 employees across 19 countries.

As a proud recipient of the HappyIndex@Work label, Equativ is committed to providing a dynamic, flexible workplace where employees thrive, grow, and excel in both their professional and personal lives.

Come and lead the charge with us in building a transparent ecosystem based on quality!

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Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at [e-mail]