Customer Support Specialist

Remote Jobs; Brasil; Teletrabalho; BRL 161.000 - 243.000; Tempo integral

Resumo da oferta

A leading clinical software provider seeks a Customer Support Specialist to train clients on the Clinical Trials Management System (CTMS) and provide technical support. Candidates should have at least 2 years of customer support experience and a high school diploma. This position offers unlimited paid time off and various employee benefits, including a monthly connectivity stipend.

Serviços

Unlimited Paid Time Off

Health insurance

Monthly $100 Connectivity Stipend

Work Anniversary Bonus

Qualificações

• Minimum of 2 years of Customer Support experience.
• At least 6 months of training experience.
• Experience in the Software-as-a-Service (SaaS) industry.

Responsabilidades

• Schedule and provide training on CTMS for customers.
• Deliver timely customer service and technical support.
• Conduct system reviews and enhance software utilization.

Conhecimentos

Customer Support experience

Training experience

Interpersonal skills

Formação académica

High School diploma

Ferramentas

Clinical Trials Management System (CTMS)

Descrição da oferta de emprego

Employer Industry: Clinical Research Software Solutions

Why consider this job opportunity

• Unlimited Paid Time Off per calendar year
• Health insurance, long-term disability, and life policy sponsored by the employer
• Monthly $100 Connectivity Stipend Reimbursement
• Opportunity for participation in the Employee of the Quarter Program
• Work Anniversary Bonus
• Potential for career advancement within a rapidly growing SaaS technology company

What to Expect (Job Responsibilities)

• Schedule and provide training on Clinical Trials Management System (CTMS) for new and existing customers
• Deliver timely customer service and technical support to current and prospective customers
• Conduct system reviews and offer suggestions to enhance the utilization of the software solutions
• Respond to customer inquiries via email and phone, creating tickets for issues requiring further research
• Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule

What is Required (Qualifications)

• Minimum of 2 years of Customer Support experience
• At least 6 months of training experience
• High School diploma
• Experience in the Software-as-a-Service (SaaS) industry
• Strong interpersonal skills with the ability to work cross-functionally

How to Stand Out (Preferred Qualifications)

• Minimum of one year of experience in the medical or clinical research industry
• 1 year of sales experience

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