Customer Support Engineer - PWD/PCD

CloudWalk; São Paulo; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading fintech company in Brazil is seeking a Customer Support Specialist to engage with customers and ensure their satisfaction through various communication methods. The role requires fluency in Portuguese, strong analytical skills, and a passion for technology. Join a supportive and innovative team in a dynamic environment aimed at transforming customer experiences.

Serviços

Opportunities for growth

Supportive and dynamic work environment

Fully remote work

Qualificações

• Strong communication is crucial for customer interactions.
• Understanding AI technologies is essential.
• Ability to learn and adapt to new tools quickly.

Responsabilidades

• Engage with customers through chats, emails, and calls.
• Diagnose and resolve customer issues effectively.
• Conduct follow-ups to ensure customer satisfaction.

Conhecimentos

Exceptional communication skills

Analytical prowess

Fluency in Portuguese

Upper intermediate English skills

Meticulous attention to detail

Problem-solving skills

Desire to create outstanding customer experiences

Ferramentas

SQL

Descrição da oferta de emprego

About CloudWalk

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

What You'll Be Doing

• Engage with customers through chats, emails, and calls, offering stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
• Provide alternative solutions, aiming to retain and delight our customers and clients.
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

What You'll Need to Succeed

• Exceptional communication skills, adept in various interactions.
• A keen desire to create outstanding customer experiences.
• Analytical prowess and logical problem‑solving skills.
• A sense of ownership, treating each situation with responsibility and dedication.
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
• Fluency in Portuguese.
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
• Basic knowledge of SQL.

Nice To Have

• Familiarity with programming languages, particularly Ruby or Python.
• Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

What We Offer

• A chance to grow and learn in a supportive, dynamic environment.
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI‑driven future for payments—together.

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