Customer Success Us Brazil Based (Mf)

Veesion; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A dynamic tech company is looking for a Customer Success Manager in São Paulo, Brazil. You will be responsible for onboarding clients, ensuring their satisfaction, and identifying upsell opportunities within existing accounts. The ideal candidate should possess strong communication skills and experience in customer-facing roles, while being fluent in both Portuguese and English. This position offers a contractor hiring model and promotes a flexible work/life balance.

Serviços

Diversity, equity, and inclusion focus

Motivating team atmosphere

Work/life balance flexibility

Qualificações

• Ideally first experience in customer facing roles.
• Ability to prioritize tasks effectively.
• Resilience and empathy in problem-solving.

Responsabilidades

• Onboard new clients and manage implementation.
• Act as the key contact for client satisfaction.
• Guide clients on product usage and provide support.
• Identify upsell and cross-sell opportunities.

Conhecimentos

Customer facing SMB / MidMarket experience

CRM management

Strong communication skills

Problem-solving

Team player

Fluent in English

Native Portuguese speaker

Descrição da oferta de emprego

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Customer Success Team counts today about 25 members dispatched between our offices in Paris, Lisbon and Sao Paulo.

We’re currently managing several international markets such as the US and Brazil.

As a Customer Success Manager at Veesion your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Veesion long term.

You’ll have the chance to work with a variety of clients and users.

Reporting to Guillem Rodriguez Marti Team Lead you’ll be part of a highly dynamic and motivated team who will help and support you in developing your knowledge and skills.

Missions

• Onboarding clients: Veesion offers each client a custom approach to implement our solution. You will manage Veesion implementation with our technical experts, help and train users on best practices.
• Customer satisfaction: Your focus on client satisfaction makes you the key contact for our clients. You will listen to customer needs, track account metrics and follow up on action plans to enhance their experience. You must identify and connect with client champions in your portfolio.
• Product adoption & support: You will guide clients to maximize product usage, solve specific challenges and share feedback with our Product & Ops teams. You will help expand our resources by creating self‑help guides and improving our online help centre.
• Identify opportunities: You will spot upsell and cross‑sell possibilities within existing accounts. Your deep understanding of client needs will enable you to propose additional value to them.

Youre a Great Match If

• You have a ideally first experience in customer facing SMB / MidMarket or / and BtoC.
• You know how to manage a CRM.
• You possess a capacity to juggle between different tasks and being able to prioritise.
• You demonstrate strong communications skills able to understand all clients pain points.
• You’re resilient, empathetic problem solver and team player.
• You speak Portuguese (Native Speaker) and English (Fluent Speaker).

Recruitment Process

• HR Interview
• Team Lead Interview
• Head Of CSM
• Meet & Greet with the Brazil Country Manager

Benefits

• Contractor Hiring Model (PJ);
• Joining a company that fosters diversity, equity and inclusion;
• Work with a motivating team in a very dynamic working atmosphere;
• Flexibility & work / life balance.

Why joining Veesion

Joining Veesion means being part of a dynamic technical team within a rapidly growing company in the fields of artificial intelligence and retail. You will be encouraged to develop your technical skills and take on exciting challenges while helping make retail more secure.

Convinced? Then don’t hesitate and apply now!

Key Skills

• Engineering Support
• MAC
• Hydraulic
• General Services
• Ado
• Health Education

Employment Type: Full Time

Experience: years

Vacancy: 1