Customer Success Team Lead

Remote Jobs; Teletrabalho; BRL 703.000 - 813.000; Tempo integral

Resumo da oferta

A leading software company in Brazil is looking for a Customer Success Manager to lead a team and drive performance with strategic accounts. The role requires at least 8 years of experience in Customer Success or Account Management within a SaaS environment. You will manage individual performance and maintain strong relationships with key clients to ensure success. The company offers a salary between $130,000 and $150,000, along with flexible schedules and remote work options.

Serviços

Comprehensive health coverage

Quarterly wellness reimbursement

Flexible schedules

Qualificações

• Minimum of 8 years of experience in Customer Success or Account Management in a SaaS or technology company.
• Prior experience managing or mentoring a team of Customer Success Managers.
• Strong understanding of ARR-based success metrics and customer health frameworks.

Responsabilidades

• Lead and manage a team of senior Customer Success Managers.
• Drive team performance toward ARR retention and customer health targets.
• Conduct regular 1:1s to review progress and manage performance.

Conhecimentos

Customer Success management

Account management

Interpersonal communication

Analytical skills

Descrição da oferta de emprego

Employer Industry: Software for Local Government

Why consider this job opportunity

Salary range of $130,000 - $150,000 with an OTE of $175,000 - $215,000. Opportunity for career advancement and growth within the organization. Supportive and collaborative work environment. Flexible schedules and remote work options available. Comprehensive health coverage and quarterly wellness reimbursement. Chance to make a meaningful impact on government organizations and civic outcomes.

Job Responsibilities

• Lead and manage a team of senior Customer Success Managers responsible for the employer's most strategic accounts.
• Drive team performance toward ARR retention and customer health targets.
• Conduct regular 1:1s to review progress, identify development opportunities, and proactively manage performance.
• Maintain a small portfolio of strategic accounts to stay connected to customer needs and inform strategy.
• Monitor customer health, identify risks or opportunities, and take proactive steps to ensure long-term success.

Qualifications

• Minimum of 8 years of experience in Customer Success or Account Management in a SaaS or technology company, ideally managing enterprise or government clients.
• Prior experience managing or mentoring a team of Customer Success Managers or similar customer‑facing roles.
• Strong understanding of ARR‑based success metrics, customer health frameworks, and renewal/expansion motions.
• Excellent communication and interpersonal skills to inspire confidence and collaboration across teams.
• Analytical and data‑oriented mindset to translate customer insights and health indicators into actionable strategies.

Preferred Qualifications

• Passion for using technology to empower government organizations and improve civic outcomes.
• Experience in driving strategic outcomes across complex customer portfolios.

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