Customer Success Specialist, Life Sciences

Jove; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading educational content provider in Brazil is looking for a Customer Success Specialist to engage with faculty at top universities. Your key responsibilities will include conducting outreach to integrate video solutions into courses and delivering product awareness sessions to enhance adoption. Ideal candidates will have a Master's or PhD in Life Sciences, excellent communication skills, and experience in customer-facing roles. This is an opportunity to make a significant impact in educational outcomes and contribute to a collaborative culture.

Serviços

Competitive compensation packages

Opportunity to work with global teams

Promotion from within culture

Qualificações

• 1-3 years of experience in customer facing roles is preferred.
• Knowledge of education, market trends, and challenges in Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Passion for remote relationship-building.

Responsabilidades

• Conduct daily outreach to Faculty to set up JoVE integrations in courses.
• Increase JoVE adoption by delivering product awareness sessions.
• Grow engagement by delivering presentations at events and customer visits.
• Ensure smooth implementation support for subscription renewals.
• Communicate customer feedback to influence product decisions.

Conhecimentos

Fluent communication skills in English

Strong interpersonal skills

Networking using cold calling

Formação académica

Master's degree or PhD in Life Science disciplines

Descrição da oferta de emprego

Overview

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education.

Millions of scientists, educators and students use JoVE for their research, teaching and learning.

Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford.

The Role

A Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success.

You’ll play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements

• A Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in customer facing roles is preferred.
• Fluent communication skills in English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Why Join JoVE?

You can expect compensation packages competitively placed within the local market. You will make a direct impact in accelerating science research and in improving student learning in science education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us.