Customer Success Specialist, Life Sciences

JoVE; Sorocaba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading educational video solutions provider is seeking a Customer Success Specialist to integrate educational video content into university courses. The role involves outreach to faculty, delivering product awareness sessions, and ensuring customer satisfaction with JoVE resources. Ideal candidates hold a Master's or PhD in Life Sciences and have strong communication skills in English, with a passion for relationship-building. Join us to make a significant impact in accelerating scientific research and enhancing student success.

Serviços

Competitive compensation packages

Opportunities for career advancement

Global teamwork environment

Qualificações

• 1-3 years of experience in customer-facing roles preferred.
• Knowledge of market trends and challenges in assigned content areas.

Responsabilidades

• Conduct daily outreach to faculty to increase product usage.
• Deliver product awareness sessions at universities and research institutes.
• Deliver presentations at exhibits and customer visits.
• Ensure smooth implementation support for subscription renewals.
• Communicate customer feedback to sales and marketing teams.

Conhecimentos

Fluent communication skills in English

Interpersonal skills

Networking using cold calling

Formação académica

Master's degree or PhD in Life Science disciplines

Descrição da oferta de emprego

JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1 : 1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements

• A Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in customer facing roles is preferred.

Fluent communication skills English.

Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.

Strong interpersonal skills with a passion for remote relationship-building.

Experience in networking using cold calling is preferred.

Please share your resume in English.

Why Join JoVE?

You can expect compensation packages competitively placed within the local market.

You will make a direct impact in accelerating science research and in improving student learning in science education.

Opportunity to work with global teams and in an environment that promotes innovation and collaboration.

Our strong promotion from within culture draws a clear path to advance your career with us.