Customer Success Specialist, Life Sciences

JoVE; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading video solutions company in Brazil is seeking a Customer Success Specialist to help integrate its educational videos into university courses. This role involves daily outreach to faculty, conducting sessions to increase product adoption, and ensuring smooth implementation for customer success. A Master's or PhD in Life Sciences is required along with strong interpersonal skills and experience in customer-facing roles. The position offers competitive compensation and opportunities for career advancement.

Serviços

Competitively placed compensation packages

Opportunity to impact science education

Collaborative environment with global teams

Qualificações

• 1-3 years of experience in customer facing roles is preferred.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Responsabilidades

• Conduct daily outreach to Faculty via calls, emails, and demos to set up JoVE integrations.
• Increase JoVE adoption through product awareness sessions.
• Grow engagement by delivering presentations at exhibits, conferences, and seminars.
• Ensure smooth implementation support for subscription renewals.
• Communicate customer feedback to product and marketing teams.

Conhecimentos

Fluent communication skills

Strong interpersonal skills

Knowledge of education and market trends

Networking and cold calling

Formação académica

Master's degree or PhD in Life Science

Descrição da oferta de emprego

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Responsibilities

• Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
• Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
• Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits.
• Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources.
• Influence product decisions by communicating customer feedback to sales, product, and marketing teams.

Requirements

• A Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in customer facing roles is preferred.
• Fluent communication skills English.
• Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Strong interpersonal skills with a passion for remote relationship-building.
• Experience in networking using cold calling is preferred.

Please share your resume in English.

Why Join JoVE?

• You can expect compensation packages competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.