Customer Success Sales Account Manager - Brazil

BMC Software Inc; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading software company in São Paulo is seeking an experienced Customer Success Account Manager to maximize client value and drive customer happiness. The ideal candidate will have a strong sales background and experience in digital transformations. You will lead a team, plan sales strategies, and act as a brand ambassador. This role offers a dynamic work environment with opportunities for professional growth.

Qualificações

• Experience in both Sales and Customer Success leading organizations through digital transformations.
• Ability to work effectively as a team member while also providing team‑on‑team leadership and orchestrating internal and external resources needed to effectively lead a professional services sales process.
• Business hunter mindset with a proven ability to further develop business as a trusted partner by in‑depth understanding of pipeline, business practices, industry trends, and competitive landscape.

Responsabilidades

• Act as the main point of contact for your customers post-deal.
• Coordinate sales team members to build an effective pipeline.
• Build trust with customers through integrity and professionalism.

Conhecimentos

Sales experience

Customer success expertise

Team leadership

Business development acumen

Industry knowledge

Descrição da oferta de emprego

Basic Information

Job Name: Customer Success Account Mgr - Brazil

Country: Brazil, State: Sao Paulo, City: Sao Paulo

Date Published: 08-Oct-2025

Job ID: 45862

Travel up to 50%

Description and Requirements

CareerArc Code CA-LJ #LI-LJ1 Hybrid: #LI-Hybrid

“At BMC trust is not just a word - it’s a way of life!”

We are an award‑winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC Helix Software Sales Professionals have the power to transform entire organizations. With your high‑energy, dedication, and passion you will focus on designing and executing a go‑to‑market strategy, delivering revenue growth and customer happiness. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be. Join us as a Sales Customer Success Account Manager! As a Customer Success Sales Account Manager, you will lead your customers to achieve the full value of their BMC investments by helping them to identify additional Customer Success and Professional services.

You can learn more about our benefits by clicking HERE.

Here is how, through this exciting role, you will contribute to BMC's and your own success:

Responsibilities

• Act as the main point of contact for your customers. Following the initial subscription deal you will partner and be supported by top‑talented consultants, delivery leads, and architects to ensure the optimization of your customers’ investments as well as increasing profitable revenue for BMC.
• Work towards planning and exceeding customer‑success sales targets by coordinating all the sales team members to build an effective pipeline and execute each phase of the Value Selling process.
• Act as a BMC brand ambassador, both internally and externally, and build trust and confidence with customers, partners, and colleagues through integrity and professionalism.
• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself, and be an innovator when it comes to solving everyday problems.

Qualifications

• Experience in both Sales and Customer Success leading organizations through digital transformations.
• Ability to work effectively as a team member while also providing team‑on‑team leadership and orchestrating internal and external resources needed to effectively lead a professional services sales process.
• Business hunter mindset with a proven ability to further develop business as a trusted partner by in‑depth understanding of pipeline, business practices, industry trends, and competitive landscape.

Our Commitment to You

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

Equal Opportunity Employment

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Payment Policy

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.