Customer Success Manager [REMOTE within the Eastern Time Zone]

Iteris; Brasil; Teletrabalho; BRL 376.000 - 519.000; Tempo integral

Resumo da oferta

A leading transportation technology firm in Brazil seeks a Customer Success Manager to serve as the primary contact for customers. The role involves driving product adoption, managing customer relationships, and ensuring satisfaction. Ideal candidates should have 3-5 years of relevant experience and strong communication skills. The position offers a salary of up to $96,400, flexible remote work, and comprehensive benefits.

Serviços

401(k) with immediate matching

Open Paid-Time-Off benefits

Comprehensive medical, dental, and vision coverage

Opportunities for professional development

Qualificações

• 3-5 years of experience in customer success or account management.
• Proven ability to manage customer relationships effectively.
• Experience with CRM and customer success platforms.

Responsabilidades

• Serve as primary contact for assigned customers, managing their portfolio.
• Drive onboarding, training, and product adoption.
• Monitor customer satisfaction scores and usage data.

Conhecimentos

Customer relationship management

Strong interpersonal skills

Communication skills

Formação académica

Bachelor’s degree in business or related field

Ferramentas

SalesForce

Gainsight

Descrição da oferta de emprego

Employer Industry

Transportation and Logistics Technology

Why consider this job opportunity

• Salary up to $96,400, plus quarterly sales commissions
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off (PTO) benefits
• Comprehensive medical, dental, and vision coverage
• Opportunities for professional development through in‑house training programs
• Work remotely in a flexible environment

What to Expect (Job Responsibilities)

• Serve as the primary contact for assigned customers, managing their portfolio and advocating for their needs
• Drive onboarding, training, and adoption of employer products and services
• Monitor customer health metrics, usage data, and satisfaction scores to identify risks and opportunities
• Collaborate with Sales, Product Support, Engineering, and Product teams to resolve issues and improve outcomes
• Lead renewal discussions and identify upselling, cross‑selling, and expansion opportunities

What is Required (Qualifications)

• Bachelor’s degree in business, communications, or a related field preferred
• Three to five (3–5) years of experience in customer success, account management, or related roles in SaaS or technology environments
• Proven ability to manage customer relationships and drive adoption and retention
• Strong interpersonal, communication, and presentation skills, with the ability to engage both executives and technical stakeholders
• Experience with CRM tools such as SalesForce and customer success platforms like Gainsight

How to Stand Out (Preferred Qualifications)

• Experience in transportation technology, SaaS, or smart mobility industries
• Familiarity with employer products or similar solutions
• Ability to analyze customer data and usage metrics to generate actionable insights
• Experience with training, workshops, and customer enablement materials

#TransportationTechnology #CustomerSuccess #RemoteWork #CareerGrowth #SaaS #LogisticsSolutions

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.