Customer Success Manager

Integral Ad Science; Teletrabalho; BRL 345.000 - 452.000; Tempo integral

Resumo da oferta

A technology company in digital advertising is seeking a Customer Success Manager to enhance client relationships and increase product adoption. In this role, you will manage client on-boarding, maintain engagement, and identify upselling opportunities within existing accounts. Candidates should have 2-4 years of relevant experience, strong analytical and communication skills, and a passion for the advertising industry. A comprehensive benefits package is included, along with opportunities for professional growth.

Serviços

Paid time off

Health insurance

401k with employer matching

Annual bonus

Qualificações

• 2-4 years experience in Ad Tech, agency, DSP, or publisher preferred.
• Understanding of programmatic advertising industry required.
• Enthusiasm to work in a fast-paced and demanding environment.

Responsabilidades

• Understand the digital advertising ecosystem.
• Build a solid understanding of IAS products and processes.
• Oversee the lifecycle and all aspects of client health.

Conhecimentos

Ad Tech experience

Analytical skills

Communication skills

Organizational skills

Microsoft PowerPoint

Fluency in English

Ferramentas

Salesforce

Gainsight

Google Ad Manager

Descrição da oferta de emprego

IAS Customer Success Manager (CSM) will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts.

The Customer Success Manager is responsible for increasing client adoption of IAS publisher technology, maintaining strong client relationships and ensuring that client campaigns meet goals and objectives.

The primary focus of this role is to grow long‑term client revenues in support of the overall success of the company.

As a part of our Customer Success team, this role offers potential to gain in‑depth experience of the verification space within the advertising industry.

Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Responsibilities

• Understand the digital advertising ecosystem of advertisers, agencies, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including on‑boarding, value realization, and renewal, while spearheading further adoption of IAS services.
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Develop trusted advisor relationships with key client stakeholders and ensure the timely and successful delivery of IAS solutions according to client needs / objectives.
• Assist with critical customer requests / escalations as needed while identifying at‑risk scenarios and work with internal / external stakeholders to build & enact solutions.
• Identify and drive upsell opportunities alongside the Sales team within current accounts.
• Conduct regular business reviews with key clients to highlight IAS value.
• Meticulously track customer engagements via internal systems to document customer lifecycle.
• Work cross collaboratively with Sales & Customer Success teams to successfully onboard new customers.
• Keep up to date with all product enhancements and developments and communicate these to clients in a clear and intelligent manner.
• Collaborate with team members by sharing industry knowledge / developments and account‑specific knowledge.

Qualifications

• 2‑4 years experience in Ad Tech, agency, DSP, or publisher preferred
• Understanding of programmatic advertising industry required
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Demonstrated ability to effectively communicate, present and advise clients
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast‑paced and demanding environment
• Exceptional organizational skills with the ability to prepare clear and concise documents
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce, Gainsight, GAM, GCM is a plus

Benefits

Integral Ad Science offers a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions.

All full‑time roles include competitive compensation and are eligible for an annual bonus and / or other incentive plans including employee stock purchase plans and other equity based bonuses.

Equal Opportunity Employer

IAS is an equal opportunity employer, committed to our diversity and inclusiveness.

We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

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