Customer Success Manager

CipherHealth; Brasil; Teletrabalho; BRL 512.000 - 621.000; Tempo integral

Resumo da oferta

A leading healthcare technology firm is seeking a Customer Success Manager to drive customer retention and growth. This remote-first role involves engaging with healthcare executives to ensure product adoption and customer satisfaction. The ideal candidate has 5 years of relevant experience, a Bachelor’s Degree, and strong communication skills to influence C-suite leadership. Benefits include a competitive salary and comprehensive health plans.

Serviços

Comprehensive health, vision, and dental plans

Generous paid time off

Monthly reimbursement for work-from-home expenses

Supportive company culture

Qualificações

• 5 years of experience in a client-facing role in healthcare software or technology.
• Proven success in retaining and growing enterprise accounts.
• Exceptional communication skills with the ability to influence C-Suite leaders.

Responsabilidades

• Drive customer retention and growth by building trusted relationships with executives.
• Lead strategic discussions and connect solutions to measurable outcomes.
• Plan and execute customer onsite visits.

Conhecimentos

Customer Success Management

Communication Skills

Data Analysis

Healthcare Operations

Relationship Building

Formação académica

Bachelor’s Degree in Business, Health Management, Public Health

Ferramentas

Salesforce

Gainsight

Looker

Pendo

Descrição da oferta de emprego

Employer Industry: Healthcare Technology

Why consider this job opportunity:

• Salary up to $115,000 annually
• Opportunity for career advancement and growth within the organization
• Comprehensive health, vision, and dental plans with minimal costs for individual plans
• Remote‑first work environment with a monthly reimbursement for work‑from‑home expenses
• Generous paid time off, including discretionary PTO and 13 paid holidays
• Supportive company culture with employee recognition programs and resource groups

What to Expect (Job Responsibilities):

• Drive customer retention and growth by building trusted relationships with healthcare executives and clinical stakeholders
• Lead strategic discussions and Executive Business Reviews to connect solutions to measurable outcomes
• Plan and execute customer onsite visits to strengthen relationships and drive retention
• Ensure customers achieve sustained product adoption and measurable value through effective engagement programs
• Serve as the voice of the customer internally, collaborating with product and support teams to address needs

What is Required (Qualifications):

• 5 years of experience as a Customer Success Manager or similar client‑facing role in healthcare software or technology
• Bachelor’s Degree in Business, Health Management, Public Health, or a related field
• Proven success in retaining and growing enterprise healthcare accounts
• Strong understanding of healthcare operations and the impact of technology on outcomes
• Exceptional communication skills with the ability to influence C‑Suite leaders

How to Stand Out (Preferred Qualifications):

• Experience with Salesforce, Gainsight, Looker, and Pendo or similar platforms
• Proven ability to translate data into actionable insights and recommendations
• Strong analytical skills with a focus on critical thinking and organization
• Collaborative mindset, effectively partnering with internal teams to drive results
• Familiarity with renewals and contracting processes in a healthcare context

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.