Customer Success Manager

Convr; Teletrabalho; BRL 544.000 - 681.000; Tempo integral

Resumo da oferta

A leading Insurtech company in Brazil is looking for a Customer Success Specialist to drive platform adoption and enhance customer experiences. The ideal candidate will have at least 3 years of experience in Customer Success within the insurance sector, knowledge of P&C products, and familiarity with Salesforce and Zendesk. This role offers a competitive salary, flexible paid time off, and the opportunity to work remotely while being instrumental in the company's growth in a dynamic environment.

Serviços

Flexible Paid Time Off

Comprehensive insurance coverage

Opportunity for remote work

Qualificações

• Minimum of 3 years in Customer Success or Professional Services in Insurtech.
• Deep knowledge of commercial P&C insurance products.
• Experience in managing customer relationships effectively.

Responsabilidades

• Drive adoption of the Convr platform for business objectives.
• Own customer communication for a streamlined experience.
• Identify growth opportunities related to platform functionalities.

Conhecimentos

Customer Success

Communication Skills

Organizational Skills

Formação académica

Bachelor’s degree or proven experience

Ferramentas

Salesforce

Zendesk

Jira

Descrição da oferta de emprego

Employer Industry: Insurtech

Why consider this job opportunity

• Salary up to $125,000
• Flexible Paid Time Off and Company Paid Holidays
• Comprehensive insurance coverage including medical, dental, vision, and disability
• Opportunity for remote work, promoting work-life balance
• Visible impact in a dynamic, high-growth environment
• Commitment to personal and professional growth within the organization

What to Expect (Job Responsibilities)

• Drive adoption of the Convr platform to help customers achieve their business objectives
• Own customer communication to ensure a streamlined customer experience
• Craft and present strategic solutions based on the Convr platform and insurance practices
• Identify growth opportunities related to additional platform functionalities or services
• Collaborate with internal teams to represent customer feedback in product and strategic decisions

What is Required (Qualifications)

• Minimum of 3 years of experience in Customer Success and/or Professional Services in the Insurtech or Underwriting space
• Experience using Salesforce, Zendesk, and Jira
• Deep knowledge of commercial P&C insurance products, services, and processes
• Demonstrated ability to understand how technology enables customer business objectives
• Bachelor’s degree from an accredited college or university or proven experience

How to Stand Out (Preferred Qualifications)

• Experience in underwriting and operations within the insurance industry
• Exceptional organizational skills and ability to manage multiple customers with competing priorities
• Proven track record of fostering customer relationships and delivering customer success
• Strong communication skills, both oral and written, with experience presenting to executives
• Ability to create a culture focused on customer success within an organization

#Insurtech #CustomerSuccess #RemoteWork #CareerGrowth #InsuranceIndustry

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