Customer Success Manager

TITAN; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A fast-paced SaaS startup is seeking a Customer Success Manager in Barueri, Brazil. This role involves managing client onboarding and retention while leveraging strong communication and problem-solving skills. The ideal candidate has 2-4 years of experience in customer success within a SaaS environment, fluent English, and hands-on knowledge of Salesforce or similar CRMs. Benefits include a competitive compensation package and the flexibility of remote work.

Serviços

Flexible remote work

Healthy work-life balance

Opportunities for professional growth

Qualificações

• 2-4 years of experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Fluent in English; additional languages are a plus.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.

Responsabilidades

• Serve as the primary point of contact for assigned customers.
• Lead discovery meetings to position Titan as a core system.
• Identify upsell and expansion opportunities.
• Analyze customer usage data to drive retention strategies.
• Conduct regular business reviews to drive customer satisfaction.

Conhecimentos

Customer Success Management

Communication Skills

Problem-Solving

Salesforce Knowledge

Formação académica

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent

Descrição da oferta de emprego

About TITAN

TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

Overview

As a Customer Success Manager, you’ll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities

Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.

Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.

Build strong relationships with key stakeholders to drive engagement and long‑term success.

Identify upsell and expansion opportunities by aligning product capabilities with customer needs.

Analyze customer usage data to proactively address risks and drive retention strategies.

Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Requirements

2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).

Excellent verbal and written communication skills with strong customer‑facing abilities, including a willingness to meet clients onsite and lead business discussions.

Experience in identifying upsell / cross‑sell opportunities and working closely with Sales.

Hands‑on experience with onboarding and implementation processes of Salesforce or other CRMs – a must.

A can‑do approach with strong problem‑solving skills and the ability to work under pressure.

Fluent in English; additional languages are a plus.

Ability to work remotely across EST / PST time zones.

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Benefits

• Work with a dynamic and innovative team in a fast‑growing SaaS startup
• Collaborate with industry‑leading clients and gain exposure to cutting‑edge technologies
• Enjoy the flexibility of remote work and a healthy work‑life balance
• Competitive compensation package and opportunities for professional growth and development