Customer Success Consultant

ACSI; Ponta Grossa; Híbrido; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A global scientific information solutions company is seeking an independent consultant specializing in Customer Success and Business Development for Latin America. The role involves onboarding users, business growth, and providing expert communication, requiring at least 5 years of relevant experience, fluency in English and Portuguese, and familiarity with CRM systems. This consultant position allows regional travel within Brazil and Latin America, offering flexibility with deliverables and compensation.

Qualificações

• Minimum 5 years of experience in sales, account management, customer success, and business development.
• Fluent in English and Portuguese; Spanish is a plus.
• Proficiency in CRM systems and virtual meeting tools required.

Responsabilidades

• Facilitate onboarding and enablement sessions for CAS users.
• Identify opportunities to grow and retain existing accounts.
• Deliver presentations to build awareness of CAS solutions.

Conhecimentos

Solution-based sales

Account management

Customer success

Communication skills

Relationship building

Proactive mindset

Formação académica

Bachelor’s degree in a science-related field

Ferramentas

Salesforce

Microsoft Office Suite

Virtual meeting tools (Teams, Zoom, WebEx)

Descrição da oferta de emprego

Customer Success & Business Development Consultant – Latin America

CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge and, for 118 years, has helped innovators mine, assess, and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious, and strives to make scientific insights accessible to innovators worldwide.

CAS is seeking an independent consultant to support delivering services that combine customer success expertise with business development activities, focusing on consultative engagement, solution-oriented selling, and collaborative account management.

Key Deliveries

Customer Success & Engagement

• Facilitate onboarding and enablement sessions for CAS users.
• Provide guidance to help customers realize the full value of CAS solutions.
• Maintain strong relationships across multiple levels within client organizations.

Business Development

• Identify opportunities to grow, retain, and cross-sell within existing accounts.
• Develop a pipeline of new business opportunities in the assigned territory.
• Conduct prospecting activities, including calls, emails, and presentations.

Strategic Communication

• Deliver compelling presentations and messaging to build awareness of CAS solutions.
• Support marketing activities such as workshops, seminars, and industry events.
• Represent CAS at conferences and trade shows as agreed.

Reporting & Documentation

• Maintain accurate records of activities and opportunities in CRM (Salesforce / LEX).
• Provide regular progress updates on engagement metrics and deliverables.

Required Qualifications

• Bachelor’s degree in a science-related field (preferred).
• Minimum 5 years of experience in sales, account management, customer success, and business development.
• English fluency (written and spoken); Portuguese required; Spanish is a plus.
• Proficiency with CRM systems (Salesforce / LEX) and virtual meeting tools (Teams, Zoom, WebEx).
• Dynamic, proactive, and collaborative mindset.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Required Expertise

• Proven success in solution-based sales and consultative engagement.
• Strong ability to translate complex concepts into clear, actionable insights.
• Skilled in relationship building across organizational levels.
• Familiarity with scientific information tools and intellectual property solutions (preferred).
• Excellent verbal and written communication skills.

Location & Travel

• Based in Brazil; with regional travel within Brazil and across Latin America required up to 20% of the time.

This is an independent consulting engagement. The consultant will be responsible for all taxes, insurance, and business expenses. Duration, deliverables, and compensation will be agreed upon in the consulting contract.

To apply for this consulting position, please submit your cover letter and CV to [e-mail]