Customer Strategy Manager

Quartile; São Paulo; Presencial; BRL 160 000 - 220 000; Tempo integral

Resumo da oferta

Quartile is the world's leading retail media optimization platform, helping 5,300+ brands grow through AI-driven solutions. We are committed to diversity and equal opportunity, welcoming applicants from all backgrounds.

The Customer Strategy Manager will lead a data-driven, client-facing practice across mid-market accounts, translating insights into actionable strategy and tangible business impact. The role focuses on ROI-driven digital marketing strategies, stakeholder management, and

Qualificações

• 3+ years in a client-facing role with SMEs.
• Data-driven decision making with ROI focus.
• Strong Excel skills and analytics capability.
• Excellent presentation and storytelling skills.
• Fluent English, professional communication.
• Ability to solve problems and manage tough conversations.

Responsabilidades

• Own 15+ mid-market accounts; monitor KPIs and define optimization actions.
• Lead regular client meetings and manage expectations.
• Analyze campaigns, present findings, and drive improvements.
• Collaborate with strategists to optimize paid campaigns.
• Prepare quarterly reviews and align client value with Quartile goals.
• Partner with Product/Tech to surface opportunities and roadmap input.
• Onboard new clients with Implementation team and set strategy.

Conhecimentos

Data-driven

Excel expertise

Client facing

Public speaking

Problem solving

English fluency

Analytics platforms

Ferramentas

Google Analytics

Facebook Ads

Amazon Ads

Descrição da oferta de emprego

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.

OVERVIEW:

We’re looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team.

As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage Quartile’s partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader.

The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges.

REQUIREMENTS:

• 3+ years of experience working with small to medium sized businesses in a client facing role
• A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry)
• Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc.
• Talented presenter with ability to captivate an audience and leverage data to tell a story
• Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions
• Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results
• English proficiency required—must be able to speak and write in the language fluently

PREFERRED QUALIFICATIONS:

• Background in the e-commerce or retail industry
• Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads
• Google AdWords or Google Analytics certification
• Amazon certification
• Experience in a fast-paced, startup environment
• Experience in the advertising/ad tech industry

WHAT YOU’LL DO:

• Maintain direct ownership of 15+ key mid-market accounts - monitoring KPIs, diagnosing underperformance, and building data-backed optimization recommendations.
• Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client
• Analyze key metrics of online marketing campaigns and present key findings and insights to clients
• Oversee client performance, collaborating with strategists to make optimizations to paid marketing campaigns
• Prepare client reporting and quarterly business reviews to align Quartile value and client expectations
• Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail .
• Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams
• Be a Quartile product expert by attending product training and roadmap sessions
• Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.)
• Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process

This is a PJ contract based out in Brazil.