Customer Service Specialist

Virtual Latinos; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A remote virtual assistance company is seeking a Customer Service Specialist to provide exceptional support across various communication channels. Candidates should have at least one year of experience, along with strong communication, organizational skills, and the ability to work in a fast-paced environment. Proficiency in English and Portuguese is essential. The role offers flexible schedules primarily aligned with U.S. time zones, making it ideal for skilled individuals seeking to excel in a collaborative remote work setting.

Qualificações

• Must possess English and Portuguese language skills.
• A quiet, private workspace is essential.
• Must be at least 21 years old.

Responsabilidades

• Provide exceptional customer support across all communication channels.
• Identify customer issues and provide effective solutions.
• Update and maintain accurate customer records.
• Maintain comprehensive knowledge of products and services.
• Build positive relationships through empathetic communication.
• Document customer interactions and track issues.

Conhecimentos

Excellent written and verbal communication skills in English

Ability to excel in a fast-paced environment

Strong organizational abilities

Meticulous attention to detail

Collaborative team spirit

Commitment to confidentiality

Formação académica

1 year of related experience and/or a related degree

Descrição da oferta de emprego

Join the Virtual Latinos Community! With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped, Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond.

Within our community, 10+ new job positions become available every week, providing professionals like you with fantastic remote job opportunities. Ready to explore the possibilities?

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Job Title

Customer Service Specialist

Pay Rate LinkedIn style :

Part‑Time Monthly Rates : $840‑$1,400 (based on 20 hours per week schedule)

Full‑Time Monthly Rates : $1,680‑$2,800 (based on 40 hours per week schedule)

The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third‑party platforms. The hourly rate range of the position is $10.5 ‑ $17.5 depending on experience. Once a rate has been offered to you, it is non‑negotiable.

Work Schedule

The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client. All our clients are in the U.S. and work schedules will be in the U.S. time zone.

Job Summary

The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.

Job Tasks

• Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or **escalate** when necessary.
• Account Management: Update and maintain accurate customer records and account information in the system.
• Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
• Communication: Build positive relationships with customers through empathetic and clear communication.
• Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications

• 1 year of related experience and/or a related degree.
• Excellent written and verbal communication skills in English.
• Ability to excel in a fast‑paced environment.
• Strong organizational abilities.
• Meticulous attention to detail.
• Collaborative team spirit.
• Commitment to confidentiality.
• A quiet, private workspace.
• Must be at least 21 years old.

Languages

• English mandatory
• Portuguese mandatory

Next Steps

• Send your easy apply.
• We will reach out and send you a form to send in your full application.
• Get accepted into our community to have access to all our job offers.
• Apply to job offers of your interest.
• Get interviewed.
• Start working in your dream Job!