Customer Service Representative - Part Time

Hispanic Alliance for Career Enhancement; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading airline company in São Paulo is seeking a customer service professional to ensure a welcoming environment for travelers. The role involves assisting customers with ticketing and baggage, showcasing excellent interpersonal skills. The ideal candidate will be a high school graduate, proficient in English and Portuguese, and authorized to work in Brazil without sponsorship. This position is on local terms with a requirement to work various shifts.

Serviços

Health and wellness benefits

Qualificações

• Minimum of 18 years old.
• Ability to work ANY shift within a 24-hour operation.
• Legally authorized to work in Brazil without sponsorship.

Responsabilidades

• Receive and direct calls, greet, and advise customers.
• Prepare tickets and determine fares.
• Interact with customers in a kind manner.
• Anticipate customer needs responsibly.
• Perform security interviewing and behavioral observation.

Conhecimentos

Excellent interpersonal skills

Proficiency in English and Portuguese

Comfortable with computers and new technologies

Ability to stand and walk for hours

Ability to lift and handle baggage

Formação académica

High school graduate or equivalent certificate

Bachelor's degree

Descrição da oferta de emprego

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

As the face of our customers, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
• Perform security interviewing and behavioral observation to customers
• Perform other related activities as requested

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Portuguese
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Brazil without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Ability to obtain a valid US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience
• Bachelor's degree
• Hold a valid passport and US Visa