Customer Service Rep (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading virtual assistance firm is seeking Customer Service Representatives in Brazil for a remote role to support a fast-growing U.S. insurance agency. You will handle inbound calls related to auto and home insurance, requiring advanced English fluency and strong customer service skills. This position offers $800–$1,000 USD monthly, with performance incentives and opportunities for career growth within a supportive team culture.

Serviços

Competitive compensation

Monthly performance incentives

Support for career growth

Qualificações

• Advanced proficiency in English required for effective customer communication.
• Experience in customer service, especially with U.S. accounts, is preferred.
• Strong communication and problem-solving skills necessary for role.

Responsabilidades

• Handle inbound calls from U.S. customers about auto and home insurance.
• Provide customer service with empathy and professionalism.
• Document customer interactions clearly in the CRM.

Conhecimentos

Advanced English fluency

Strong customer service experience

Excellent communication skills

Problem-solving skills

Ability to stay calm with difficult callers

Detail-oriented

Descrição da oferta de emprego

Location : Remote (Brazil)
Schedule : Full-Time
Industry : U.S. Auto & Home Insurance
Compensation : $800–$1,000 USD / month + Performance Incentives

About the Role

Elite Virtual Assistance (EVA) is hiring Customer Service Representatives in Brazil to support a fast‑growing U.S. insurance agency specializing in car and home insurance. This is an inbound‑focused role where you'll speak with customers, solve problems with empathy, and create an exceptional experience that encourages them to leave a positive Google review.

Customers can sometimes be challenging, so we need someone patient, professional, and confident on the phone. You'll be joining an already successful team of 20+ people on this account, with an amazing work culture, strong support, and a clear path for growth and promotion.

Key Responsibilities

• Answer inbound calls from U.S. customers regarding auto and home insurance
• Provide high‑quality service with empathy, professionalism, and accuracy
• Convert challenging situations into positive experiences
• Encourage and earn Google reviews by delivering exceptional service
• Document every interaction clearly and accurately in the CRM
• Follow account processes with zero errors — detail orientation is essential

Required Skills & Qualifications

• Advanced English fluency — written and spoken
• Strong customer service experience (call center or U.S. accounts preferred)
• Excellent communication and problem‑solving skills
• Ability to stay calm and professional with difficult callers
• Highly organized, detail‑oriented, and strong with documentation
• Reliable internet and professional remote workspace

Why Work With EVA

• Competitive compensation $800–$1,000 USD / month
• Monthly performance incentives
• Join a high‑performing, established team with great culture
• Clear opportunities for career growth and promotions
• Consistent support, training, and coaching
• Work with a company that values excellence, growth, and long‑term success