Customer Service Rep (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading virtual assistance company is hiring a Customer Service Representative to provide support for a high-volume U.S. insurance agency. This remote role requires fluency in Spanish and advanced English, with responsibilities including data entry, policy servicing, and empathetic customer interactions. Ideal candidates are detail-oriented and customer-focused, with opportunities for growth and performance bonuses. Join a supportive team that values high execution and offers clear career paths.

Serviços

Competitive Compensation

Monthly Performance Incentives

Career Pathing

Supportive Environment

Qualificações

• Experience in call centers or U.S.-based accounts is preferred.
• Comfortable navigating multiple software platforms.
• Ability to grasp complex Commercial Insurance concepts.

Responsabilidades

• Handle communication in both Spanish and English.
• Gather detailed information for insurance applications.
• Process billing tasks and renewals accurately.
• Answer inbound inquiries with empathy and professionalism.
• Assist with quoting renewals for sales development.
• Record every interaction clearly in the CRM.

Conhecimentos

Fluent in Spanish

Advanced English proficiency

Attention to Detail

Customer Service Excellence

Tech Savvy

Fast Learner

Descrição da oferta de emprego

Location: Remote (Brazil) Schedule: Full-Time (US Business Hours)

Industry: U.S. Personal & Commercial Insurance

Compensation: $800–$1,000 USD / month + Performance Incentives

About the Role
Elite Virtual Assistance (EVA) is hiring a Customer Service Representative in Brazil to support a high‑volume U.S. insurance agency. This role covers a diverse range of needs, from standard Auto and Home insurance to complex Commercial Insurance for businesses.

It is an operations and service‑focused role where you will be the backbone of the agency. You will gather sensitive information, process policy changes, and handle billing with absolute precision. Whether you are helping a family with their home insurance or a business owner with their commercial policy, you will provide professional, empathetic service that earns 5‑star Google reviews.

You'll be joining an established, high‑performing team within EVA that offers an amazing work culture, strong support, and a clear path for growth and promotion.

Key Responsibilities

• Bilingual Support: Handle communication and documentation in both Spanish and English to serve a diverse client base.
• Precision Data Entry: Gather detailed information for Personal and Commercial insurance applications with a "zero‑error" mindset.
• Policy Servicing: Process billing tasks, renewals, and policy endorsements (changes) accurately within the agency management system.
• Exceptional Service: Answer inbound inquiries with empathy and professionalism, turning complex insurance questions into positive customer experiences.
• Growth Support: Assist with quoting renewals and identifying opportunities for sales development to help the agency scale.
• Documentation: Record every interaction clearly and accurately in the CRM—detail orientation is the most critical part of this role.

Required Skills & Qualifications

• Language Fluency: Must be fluent in Spanish and have advanced English (written and spoken).
• Attention to Detail: A natural ability to manage complex data without making mistakes.
• Customer Service Excellence: Experience in call centers or U.S.-based accounts is preferred.
• Fast Learner: Ability to grasp complex Commercial Insurance concepts (prior insurance experience is not required); we will train you!
• Tech Savvy: Comfortable navigating multiple software platforms and high-volume workflows.
• Reliable Workspace: High-speed internet and a professional, quiet remote environment.

Why Work With EVA

• Competitive Compensation: $800–$1,000 USD / month.
• Monthly Performance Incentives: We reward "Elite" execution.
• Established Team: Join a successful account with a great culture and proven track record.
• Career Pathing: Clear opportunities for promotions as you master the insurance industry.
• Supportive Environment: Consistent coaching and training to ensure you succeed.