Customer Service Rep (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A remote customer service company in Brazil is looking for a Customer Service Representative to support a U.S. insurance agency specializing in auto and home insurance. Candidates must demonstrate advanced English fluency and have strong customer service experience. Responsibilities include answering inbound calls, providing exceptional service, and documenting interactions. This full-time position offers competitive compensation and opportunities for career growth within a supportive and high-performing team.

Serviços

Competitive compensation $800–$1,000 USD / month

Monthly performance incentives

Opportunities for career growth

Consistent support and training

Qualificações

• Advanced English fluency required for effective communication.
• Strong customer service experience, preferably in call centers.
• Calm and professional demeanor with difficult callers.

Responsabilidades

• Answer inbound calls from U.S. customers regarding insurance.
• Provide high-quality service with empathy and professionalism.
• Document every interaction accurately in the CRM.

Conhecimentos

Advanced English fluency

Strong customer service experience

Excellent communication skills

Problem-solving skills

Detail-oriented

Descrição da oferta de emprego

Location : Remote (Brazil)
Schedule : Full-Time
Industry : U.S. Auto & Home Insurance
Compensation : $800–$1,000 USD / month + Performance Incentives

About the Role

Elite Virtual Assistance (EVA) is hiring Customer Service Representatives in Brazil to support a fast‑growing U.S. insurance agency specializing in car and home insurance. This is an inbound‑focused role where you'll speak with customers, solve problems with empathy, and create an exceptional experience that encourages them to leave a positive Google review.

Customers can sometimes be challenging, so we need someone patient, professional, and confident on the phone. You'll be joining an already successful team of 20+ people on this account, with an amazing work culture, strong support, and a clear path for growth and promotion.

Key Responsibilities

• Answer inbound calls from U.S. customers regarding auto and home insurance
• Provide high‑quality service with empathy, professionalism, and accuracy
• Convert challenging situations into positive experiences
• Encourage and earn Google reviews by delivering exceptional service
• Document every interaction clearly and accurately in the CRM
• Follow account processes with zero errors — detail orientation is essential

Required Skills & Qualifications

• Advanced English fluency — written and spoken
• Strong customer service experience (call center or U.S. accounts preferred)
• Excellent communication and problem‑solving skills
• Ability to stay calm and professional with difficult callers
• Highly organized, detail‑oriented, and strong with documentation
• Reliable internet and professional remote workspace

Why Work With EVA

• Competitive compensation $800–$1,000 USD / month
• Monthly performance incentives
• Join a high‑performing, established team with great culture
• Clear opportunities for career growth and promotions
• Consistent support, training, and coaching
• Work with a company that values excellence, growth, and long‑term success