Customer Service & Logistics Manager

Mackinnon Bruce International; São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Mackinnon Bruce International is assisting an established pesticide developer to hire a Customer Service & Logistics Manager for Brazil and the Southern Cone. The role is on-site, reporting to senior leadership and overseeing customer service, logistics, inventory management, and import/export operations.

You will lead regional teams, drive operational excellence, monitor KPIs, and manage regional budgets and cost optimization across freight, warehousing, and customs.

Qualificações

• Bachelor's degree in Business Administration, Engineering, or equivalent; MBA or master's in supply chain preferred.
• APICS certification is a plus.
• Minimum 10 years cumulative experience in different areas of Supply Chain, with exposure to Logistics / Inventory management / Customer Service / International Logistics.
• Strong competencies in Customer Focus, Business Acumen, Strategic and Digital Mindset, Drives Results.

Responsabilidades

• Provide strategic leadership for Customer Service, Logistics, Inventory Management, and Import/Export operations across Brazil and Conosur.
• Lead, develop, and coach regional teams while ensuring an effective organizational structure and succession planning.
• Drive operational excellence by overseeing service performance, logistics execution, inventory governance, and business continuity.
• Own and monitor KPIs, ensuring achievement of service, cost, quality, and inventory targets.
• Manage regional budgets, forecasts, and cost optimization initiatives across freight, warehousing, and customs activities.

Conhecimentos

Customer focus

Strategic mindset

Leadership

Supply chain knowledge

Formação académica

Bachelor in Business Administration or Engineering or equivalent

MBA or master’s in supply chain management preferred

Ferramentas

APICS certification

Descrição da oferta de emprego

Customer Service & Logistics Manager- Brazil & Southern Zone

Industry

Chemicals & Pesticide Manufacturing

Description

We are working alongside our client in the Environmental Science Sector to hire a Customer Service & Logistics Manager.

Who we are

We are a dynamic recruitment and executive search agency specialising in the agriculture industry since 2012. We work with several high-profile clients, start-ups, and SMEs globally to help them source and retain top-tier talent.

The client

Our client is an established Pesticide developer and manufacturer. Their HQ is in the US and they have a strong presence in Latin America.

Location: On site

The Role

• Lead Customer Service, Logistics, Inventory Management, and Import/Export operations across Brazil and Conosur.

Responsibilities

• Provide strategic leadership for Customer Service, Logistics, Inventory Management, and Import/Export operations across Brazil and Conosur.
• Lead, develop, and coach regional teams while ensuring an effective organizational structure and succession planning.
• Drive operational excellence by overseeing service performance, logistics execution, inventory governance, and business continuity.
• Own and monitor key performance indicators (KPIs), ensuring achievement of service, cost, quality, and inventory targets.
• Manage regional budgets, forecasts, and cost optimization initiatives across freight, warehousing, and customs activities.

RequirementsQualifications

• Degree, on Business Administration, Engineering or equivalent, MBA or master’s in supply chain management preferred
• APICS certification is a plus
• 10 Years cumulative experience in different areas of Supply Chain. Previous experience in Logistics / Inventory management / Customer Service / International Logistics
• Key competencies | Customer Focus, Business Acumen, Strategic and Digital Mindset, Drives Results, Drives Vision & Purpose, Manages Ambiguity