Customer Service Liaison

Bebeecustomerservice; Porto Alegre; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global technology partner is seeking a customer service representative in Porto Alegre to assist clients with inquiries and manage bookings. The successful candidate will have excellent communication skills, work well in fast-paced environments, and demonstrate strong problem-solving abilities. This role offers competitive salary, flexible working hours, and opportunities for career progression in a dynamic work environment.

Serviços

Competitive salary

Flexible working hours

Opportunities for career progression

A fun and dynamic work environment

Responsabilidades

• Assist clients with inquiries and manage bookings.
• Liaise with suppliers to meet operational standards.
• Document call activity accurately in the Back Office system.
• Monitor and manage bookings including amendments and cancellations.

Conhecimentos

Excellent communication skills

Ability to work in a fast-paced environment

Strong problem-solving skills

Proficiency in Microsoft Office

Descrição da oferta de emprego

About us

We're a global technology partner connecting and empowering the world of travel. Our team is made up of game‑chasers, disruptors who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide. We have an amazing team who encourage each other to ’move fast, dream big, and make a difference’ every day. We believe that tech + data + people sets us apart in the market alongside our ‘global approach, local touch’ mentality. In this role, you will support clients and suppliers contributing to one of our core missions: delivering unique holiday experiences to our customers.

Responsibilities

The primary responsibility of this role is to assist clients with their inquiries, liaise with suppliers, and manage bookings in alignment with the standards and procedures of the Operations Department. You will engage with callers in a professional and enthusiastic manner, providing accurate and helpful information in response to client inquiries. You will document all call activity clearly and accurately in the Back Office system, respond promptly and precisely to online and email requests. You will monitor and manage bookings, including reservations, special requests, amendments, and cancellations, escalating issues appropriately following Contact Center protocols. You will maintain high standards of service quality and professionalism meeting established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Required Skills and Qualifications

• Excellent communication skills
• Ability to work in a fast-paced environment
• Strong problem‑solving skills
• Proficiency in Microsoft Office

Benefits

• Competitive salary
• Flexible working hours
• Opportunities for career progression
• A fun and dynamic work environment

Why Work With Us

We're a company that values our employees and offers a range of benefits and opportunities for growth and development. We're committed to making a positive impact on the world and we're looking for like-minded individuals to join our team.