Customer Service, Finance & Strategy Associate - LATAM

Netflix; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading global entertainment service is seeking an Associate for the Finance and Strategy team in São Paulo. The role involves financial planning, forecasting, and strategic analysis to support key decisions in the LATAM region. Candidates should have at least 5 years of analytical experience, proficiency in Excel and SQL, and be fluent in English and Portuguese or Spanish. This position offers significant responsibility and the opportunity to make a large impact within the Finance organization.

Qualificações

• Minimum 5 years of experience in a highly analytical environment.
• Experience in management/operational consulting or a competitive financial program.
• Strong track record of analyzing data and communicating findings.

Responsabilidades

• Partner with LATAM Customer Service leadership team for analyses.
• Guide strategic decision-making using quantitative and qualitative data.
• Forecast customer service contact volumes for staffing and planning.

Conhecimentos

Analytical skills

MS Excel/Google Sheets proficiency

Database knowledge

Language proficiency (English, Portuguese/Spanish)

Ferramentas

SQL

Tableau

Anaplan

Descrição da oferta de emprego

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Product and Technology Finance & Strategy team at Netflix is responsible for company-wide financial planning, forecasting, and strategic analysis. We derive a significant competitive advantage from our highly analytical approach to managing the company, and the Corporate F&S team plays a key role in this area. Senior management heavily depends on the Corporate F&S group to accurately track performance trends and identify opportunities for improvement, and the outcome of our group’s analyses plays a critical role in the important and strategic decision-making for the company.

We are looking for an Associate to join the Finance and Strategy (F&S) team. You will partner closely with our leaders in the LATAM region and will be responsible for accurately modeling and forecasting the business, as well as leading the strategic analysis that is used to inform important decisions. You will gain invaluable experience in a position that offers significant responsibility and interaction with business partners, as well as considerable opportunity to have a large impact within a Finance organization. We are looking for a passionate Finance and Strategy associate to join our global team. This role will be based in São Paulo and report to the team lead, Senior Manager, who is based in Amsterdam. The other team members are based in Los Gatos and Singapore.

Responsibilities

• Be the primary partner for the LATAM Customer Service leadership team on key strategic, operational, and financial analyses in order to improve customer engagement, the quality of servic,e and drive cost efficiency improvements across our Customer Service network.
• Use both quantitative and qualitative data to guide strategic decision-making
• Support strategic initiatives such as:
  • Deployment of GenAI for Netflix HelpCenter;
  • Retention and engagement-related initiatives;
  • Supporting rollout of new Tech capabilities.
• Forecast customer service contact volume across LATAM markets to support short-term staffing decisions and long-term strategic planning, as well as expenses for corporate planning and budgeting purposes.
• Develop tools to drive performance improvements and surface customer insights, either individually by developing dashboards and decision frameworks or through a partnership with our Data Science and engineering team (for more complex, high-impact initiatives).

Qualifications

• Minimum 5 years of experience in a highly analytical environment, preferably in a management/operational consulting firm or a competitive financial/operational rotational program, with extensive experience conducting quantitative and qualitative analysis.
• Extreme proficiency with MS Excel/Google Sheets is expected.
• Experience working across multiple LATAM markets and entities will be considered a plus.
• Proficiency in English and Portuguese or Spanish.
• Proficiency in working with databases, data, and reports; Knowledge of SQL, Tableau, and/or Anaplan is a plus.
• Self-starter, disciplined to work effectively autonomously, while also collaborating with cross-functional teams.
• A successful candidate will have a strong track record of identifying key questions, defining, performing, and coordinating analyses, and communicating findings clearly and concisely.
• Comfortable with ambiguity and able to frame key questions and the analyses needed to solve complex problems.
• Have the ability to learn quickly, thrive in a fast-paced environment, and exhibit the highest personal and professional standards of integrity and ethics.

Inclusion

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.