Customer Service Coordinator

Coesia S.p.A.; Jundiaí; Híbrido; BRL 250 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Restaurant in the company

Participation in results

Christmas Card

Extended maternity and paternity leave

Resumo da oferta

Coesia S.p.A. is seeking a Customer Service South America Coordinator based in Brazil to lead Inside Sales, Tech Support, and Field Service teams.

You will develop the service business across South America in collaboration with the global Customer Service Team and manage a network of external partners to deliver local service capabilities. The role requires strategic thinking, multi-country leadership, and fluency in Portuguese and English.

Qualificações

• Bachelor’s degree in engineering, Business Administration, or related field is required.
• MBA or equivalent is a plus.
• Experience in industrial or service business development preferred.

Responsabilidades

• Develop and expand service business across South America.
• Define and implement the regional customer service strategy.
• Drive revenue growth and service market penetration.
• Build and manage external partner/service networks.
• Manage Inside Sales and Customer Service teams and coordinate with System Sales and 3rd party partner network.
• Create and standardize processes for incoming service business from external partners and internal channels.

Conhecimentos

Automation engineering

Strategic thinking

Leadership

Process improvement

Commercial acumen

Cross-cultural

Portuguese + English

Formação académica

Engineering degree

Business Administration degree

MBA or equivalent

Descrição da oferta de emprego

A group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia’s companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and high-performance transmissions.

Our customers include leading players in a wide range of sectors, including aerospace, automotive, consumer and luxury goods, ceramics, electronics and semiconductors, pharma and healthcare, energy storage systems, tobacco and next-generation products.

Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026.

About the Role:

The Customer Service South America Coordinator manages the Customer Service Team existing of Inside Sales / Tech Support and Field Service / CS-Sales. Develop the Customer Service business in cooperation with the global Customer Service Team and Coordinates the Customer Service partner network in South America. The Customer Service Manager South Americal reports directly the General Manager FlexLink Brazil and functional to FlexLink’s Customer Service Manager, Americas.

• Develop and expand service business across South America
• Define and implement the regional customer service strategy
• Identify and develop opportunities in:
  • Modernization and upgrades
  • Digital and remote service solutions
• Drive revenue growth and service market penetration
• Build and manage external partner/service networks to deliver local service capabilities
• Develop and manage a network of external service partners across South America
• Expand and strengthen distributor channels for service sales
• Ensure partners meet FlexLink standards for:
  • Technical capability
• Establish and manage processes for handling partner-driven service business
• Manage Inside Sales and Customer Service dedicated Sales teams and coordinate with the System Sales team and 3rd party partner network.
• Create and standardize processes for incoming service business
  • From external partners
  • From internal back-office channels

What You Need to Be Successful:

• General Automation engineering with emphasis and understanding of factory automation and material flow
• Strategic thinking and business development mindset
• Strong leadership and stakeholder management
• Process orientation and continuous improvement mindset
• Commercial acumen and customer focus
• Ability to operate in a multi-cultural, multi-country environment
• Fluent Portuguese and English, spoken and written.

Skills and Abilities needed:

• Experience with channel / partner management
• Solid understanding of:
  • Ability to manage multi-country operations
  • Process development and operational leadership

Education and experience:

• ​Bachelor’s degree in engineering, Business Administration, or related field Advanced degree (MBA or equivalent) is a plus
• Customer Service / After-Sales in industrial environment
• Service business development or lifecycle services
• Multi-country or regional roles (South America preferred)

Our Offer:

• Restaurant in the company
• Participation in results
• Christmas Card
• Extended maternity and paternity leave