Customer Service Analyst

Beckman Coulter Diagnostics; São Paulo; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading diagnostics company in São Paulo is looking for a Customer Service Analyst to manage E2E order management for external customers. This full-time, on-site role requires at least 5 years of experience in Customer Service or Supply Chain and a Bachelor's degree in a related field. The candidate must possess strong organizational skills, familiarity with Oracle ERP, and intermediate English proficiency. Join us to drive operational excellence and improve patient lives through innovative diagnostic solutions.

Qualificações

• Minimum 5 years of experience in Customer Service, Supply Chain, or International Business.
• Strong organizational skills and a high sense of accountability.
• Experience with Oracle ERP systems and proficiency in Excel.

Responsabilidades

• Act as the primary interface between clients and internal operations.
• Monitor order performance and follow up for timely delivery.
• Collaborate with teams to resolve product availability issues.

Conhecimentos

Customer Service

Supply Chain

Organizational skills

Proactive mindset

Intermediate English

Formação académica

Bachelor's degree in Supply Chain Management, Business Management, Production Engineering, International Trade

Ferramentas

Oracle ERP

Excel

Power BI

Descrição da oferta de emprego

Wondering what's within Beckman Coulter Diagnostics?

Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.

Join a team where you can be heard, be supported, and always be yourself.

We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.

Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The _Customer Service Analyst_ for Beckman Coulter Diagnostics is responsible for coordinating the E2E order management activities for external customers in Brazil and will be the main point of contact to all external customers.

This position will be the SPOC (Single Point Of Contact) to all issues related to these customers and act as a facilitator among Quality, Regulatory and Finance, being responsible for the RMA process in Oracle and track all the processes until credit note is generated if applicable / appropriate.

This position is part of the _Operations_ located in _Brazil_ and will be full time on-site in São Paulo-SP.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the _Operations_ and report to the _Customer Service Coordinator_.

If you thrive in a multifunctional, leadership, fast-paced role and want to work to build a world-class _supply chain_ organization—read on.

Responsibilities

• In this role, you will have the opportunity to
• Act as the primary interface between strategic healthcare clients and internal operations, ensuring timely and accurate order fulfillment of diagnostic consumables.
• Monitor order performance and proactively follow up to ensure delivery within agreed timelines, avoiding stockouts that could impact patient care.
• Collaborate closely with Planning, Logistics, Importation, Billing, and Finance teams to resolve issues related to product availability, credit holds, and delivery delays.
• Communicate effectively with clients regarding order status, backorders, and delivery forecasts, maintaining transparency and trust.
• Drive innovation and process improvements within the Customer Service function, contributing to operational excellence.

Qualifications

• The essential requirements of the job include
• Minimum 5 years of experience in Customer Service, Supply Chain, or International Business.
• Bachelor's degree in Supply Chain Management, Business Management, Production Engineering, International Trade, or related fields.
• Strong organizational skills, a high sense of accountability and proactive mindset to identify and implement process improvements.
• Experience with Oracle ERP systems and proficiency in Excel.
• It would be a plus if you also possess previous experience in
• Experience in the healthcare or diagnostics industry.
• Knowledge of Power BI and data visualization tools.
• Intermediate English (reading, writing, and basic communication).

Join our winning team today.

Together, we'll accelerate the real-life impact of tomorrow's science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.