Customer Service Agent (CV in English)

Betsson AB; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading iGaming company in São Paulo is looking for a Customer Service Agent to provide exceptional support through various channels. This role offers opportunities for personal and professional growth in a dynamic team environment. You will collaborate with colleagues to ensure a seamless customer experience and adhere to company policies for safety and responsible gaming.

Serviços

Opportunities for growth and learning

Multicultural team environment

Qualificações

• Provide exceptional customer support through various communication channels.
• Deliver prompt and accurate resolutions to customer inquiries.
• Collaborate with team members for personalized customer experiences.
• Adhere to company policies regarding player safety and responsible gaming.

Responsabilidades

• Engage with customers via emails, chats, and phone calls.
• Work on shift rotation including weekends.

Conhecimentos

Customer support

Microsoft Office knowledge

Multi-tasking

Time management

Descrição da oferta de emprego

As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to join us in Brazil.

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

We want you to excel in the following

Get ready for an incredible opportunity that awaits you at Betsson Group! As a valued member of our team, you'll play a crucial role in our Customer Service department, working towards our shared goal of providing the best Customer Experience. But that's not all – at Betsson, we believe in limitless possibilities for growth and learning.

To excel in this role, we're looking for individuals who can:

• Provide exceptional customer support, utilizing various communication channels such as emails, chats, and phone calls.
• Deliver prompt and accurate resolutions to customer inquiries, always striving to go above and beyond to exceed their expectations.
• Collaborate with our amazing team members to create a seamless and personalized customer experience that sets us apart.
• Adhere to our company policies and procedures, including following guidelines for player safety, protection, and responsible gaming.

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at

• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management
  • Willingness to work on shift rotation even on weekends.

Extra Awesome

• Previous iGaming experience

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

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