Customer Service Agent (CV in English)

Betsson Group; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading iGaming company in São Paulo is seeking a Customer Service Agent to join their team. In this role, you will provide exceptional support via email, chat, and phone, striving to exceed customer expectations. Ideal candidates have a background in customer service and good Microsoft Office skills. This position offers opportunities for professional growth in a dynamic, multicultural environment.

Serviços

Opportunities for skill development

Dynamic work environment

Multicultural team

Qualificações

• Experience in customer service, including face to face, online, or via phone.
• Willingness to work on shift rotation including weekends.

Responsabilidades

• Provide exceptional customer support through various channels.
• Deliver prompt and accurate resolutions to customer inquiries.
• Collaborate with team members to create a personalized customer experience.

Conhecimentos

Strong Microsoft Office knowledge

Background in customer service

Multi-tasking and time management

Descrição da oferta de emprego

As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to join us in Brazil.

The Wow

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

We want you to excel in the following

• Provide exceptional customer support, utilizing various communication channels such as emails, chats, and phone calls.
• Deliver prompt and accurate resolutions to customer inquiries, always striving to go above and beyond to exceed their expectations.
• Collaborate with our amazing team members to create a seamless and personalized customer experience that sets us apart.
• Adhere to our company policies and procedures, including following guidelines for player safety, protection, and responsible gaming.

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at

• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management
  • Willingness to work on shift rotation even on weekends.

Extra Awesome

• Previous iGaming experience

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

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