Customer Representative - Travel

Live the Dash Travel; Manaus; Presencial; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

A travel company in Recife is seeking a motivated Customer Representative to assist clients with their travel needs. The role includes managing bookings, resolving issues, and providing exceptional customer service. Ideal candidates will have experience in customer service or a travel-related field, strong organizational skills, and the ability to handle customer inquiries efficiently. Join our dynamic team to help create memorable travel experiences.

Qualificações

• Previous experience in a customer service or travel-related role is preferred.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and handle customer issues efficiently.

Responsabilidades

• Provide detailed responses to client inquiries via phone, email, and in-person.
• Manage bookings for flights, hotels, tours, and transportation.
• Address any customer concerns or complaints promptly.

Conhecimentos

Excellent communication

Interpersonal skills

Organizational abilities

Multitasking

Customer issue handling

Descrição da oferta de emprego

We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you!

Key Responsibilities

• Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests.
• Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers.
• Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
• Personalized Service: Offer customized travel recommendations based on customer preferences and needs.
• Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions.
• Relationship Building: Foster long‑term relationships with customers, enhancing customer retention and satisfaction.
• Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers.

Qualifications

• Previous experience in a customer service or travel‑related role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and handle customer issues efficiently.
• Knowledge of travel booking systems and industry regulations is a plus.