Customer Operations Specialist - Brazil (M/F)

Veesion; São Paulo; Presencial; BRL 50.000 - 70.000; Tempo integral

Resumo da oferta

A growing technology company in São Paulo is seeking an Operations Specialist. The role involves being the primary contact for clients, providing technical support during remote installations, and collaborating with technicians. Ideal candidates should have experience in customer-facing roles, strong problem-solving skills, and be proficient in English. Join a dynamic team focused on growth and innovation.

Serviços

Flexibility & work/life balance

Diversity, equity, and inclusion

Motivating team atmosphere

Qualificações

• Experience in a customer-facing technical support or operations role.
• Basic technical knowledge of systems, networks, or IT environments.
• C2 Level or Native in English.

Responsabilidades

• Act as the primary contact for clients during the installation process.
• Guide clients through remote installations.
• Provide first-level technical support.
• Support clients with maintenance-related questions.
• Collaborate with Technicians and escalate issues.
• Record client interactions in Salesforce.

Conhecimentos

Customer-facing technical support experience

Strong problem-solving skills

Excellent communication skills

Detail-oriented

Descrição da oferta de emprego

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian Market !

As an Operations Specialist, you will be the first point of contact for our clients, playing a vital role in delivering a seamless technical experience. You’ll manage remote installation processes, assist clients step-by-step, and provide first-level technical troubleshooting and maintenance support. Your collaboration with our Technicians and ability to escalte issues when necessary will be key to maintaining service excellence.

Your Responsibilities

• Act as the primary contact for clients during the installation process;
• Guide clients through remote installations, ensuring all systems are correctly configured and operational;
• Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
• Support clients with maintenance-related questions and minor technical interventions.
• Collaborate closely with Technicians, escalating more complex technical issues, when needed;
• Ensure all client interactions and technical updates are properly recorded in Salesforce;
• Contribute to the continuous improvement of operational procedures and client support resources.

Your Profile

• Experience in a customer-facing technical support or operations role;
• Strong problem-solving skills;
• Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
• Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
• Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
• Team player who thrives in a collaborative, cross-functional setting;
• C2 Level or Native in English.

🤙 Why joining Veesion ?

• Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).
• Get familiar with cutting-edge, AI technologies.
• Receive personalized onboarding and support to enhance your sales skills.
• Overachieve to gain more responsibilities: we value performance not seniority.
• Join a company with an international work environment (2 offices, 28+ nationalities).

Benefits

• Contractor Hiring Model (PJ);
• Joining a company that fosters diversity, equity, and inclusion;
• Work with a motivating team in a very dynamic working atmosphere;
• Flexibility & work/life balance.

A fast and transparent recruitment process

We are committed to providing you with a quick, three-step recruitment process:

1. A first interview with our Talent Acquisition Specialist.
2. A second interview with our Operations Team Leader.
3. An interview with our Operations Manager.

Convinced? Then don’t hesitate and apply now!