Customer Insights & Experience Senior Analyst

Biopharma Careers; São Paulo; Hybrid; BRL 90,000 - 130,000; Full time

Job summary

Johnson & Johnson in São Paulo, Brazil is seeking a Customer Insights & Experience Senior Analyst to join our Sales Enablement team. Based in São Paulo, you will translate data into actionable insights to inform commercial decisions and drive customer engagement.

You will collaborate with Commercial, Marketing, Customer Engagement, Analytics, and cross-functional teams to optimize field force performance and improve the customer journey across multiple countries.

Responsibilities

• Field Force Performance & Commercial Insights: Support Field Force Performance initiatives aligned with commercial priorities.

Job description

# Customer Insights & Experience Senior AnalystSão Paulo, Brazil Full timeOther / Corporate Functions SeniorNotify me about similar jobsView Full Job & Apply at Johnson & JohnsonJohnson & Johnson is the source of truth for this posting and owns the application process. We surface normalized context and market comparison you won't find on the original listing.## About this opportunityAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.**Job Function:**Sales Enablement**Job Sub Function:**Sales Effectiveness**Job Category:**Business Enablement/Support**All Job Posting Locations:**São Paulo, Brazil**Job Description:**At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at Johnson & Johnson .**We are searching for the best talent for a Customer Insights & Experience Senior Analyst position, based in São Paulo.****Purpose:** The Customer Insights & Experience Senior Analyst supports the generation of customer and field force insights to enable commercial decision-making, customer engagement, and business performance across multiple countries. This role collaborates with Commercial, Marketing, Customer Engagement, Analytics, and other cross-functional teams to transform data into meaningful insights, support field force execution, enhance customer experience, and contribute to performance management initiatives. The Senior Analyst supports analytics, performance reporting, customer journey evaluations, and process improvement initiatives, helping translate data and business needs into actionable recommendations.**Key Responsibilities**Field Force Performance & Commercial InsightsSupport Field Force Performance initiatives aligned with commercial priorities.