Customer Experience, Program Manager | West Region

iRhythm Technologies; Brasil; Teletrabalho; BRL 647.000 - 783.000; Tempo integral

Resumo da oferta

A leading digital healthcare company is seeking an experienced professional for a role that offers a salary up to $145,000. The position involves designing customer journeys, collaborating with health systems, and requires significant experience in device or clinical sales. Flexibility for remote work is available, and the role focuses on impactful cardiac solutions.

Serviços

Remote work flexibility

Career advancement opportunities

Supportive work environment

Qualificações

• Minimum of 6 years of related experience with a Bachelor's degree or 4 years with a Master's degree.
• Experience in device or clinical sales with large health systems preferred.
• Ability to travel up to 50%.

Responsabilidades

• Design and execute customer journeys to enhance adoption of the Zio Service.
• Analyze data to provide actionable insights for sales partners and customers.
• Collaborate with key stakeholders within large health systems.

Conhecimentos

Strong communication and presentation skills

Ability to influence across teams

Experience in device or clinical sales

Formação académica

Bachelor's degree

Master's degree

Ferramentas

Salesforce

Microsoft Office

Descrição da oferta de emprego

Employer Industry: Digital Healthcare Solutions

Why consider this job opportunity:

• Salary up to $145,000.00
• Opportunity for career advancement and growth within a leading digital healthcare company
• Supportive and collaborative work environment focused on patient care
• Flexibility to work remotely from anywhere in the U.S.
• Chance to make a significant impact on cardiac health solutions for patients
• Company values inclusivity and celebrates diverse backgrounds and experiences

What to Expect (Job Responsibilities):

• Design and execute customer journeys to enhance adoption of the Zio Service
• Create and lead end-to-end customer experience strategies informed by insights and best practices
• Collaborate with key stakeholders within large health systems to optimize cardiac monitoring programs
• Prioritize work that aligns with iRhythm's business goals and performance metrics
• Analyze data to provide actionable insights for both sales partners and customers

What is Required (Qualifications):

• Bachelor’s degree required; Master’s degree preferred
• Minimum of 6 years of related experience with a Bachelor’s degree or 4 years with a Master’s degree
• Experience in device or clinical sales with large health systems in a consultative capacity preferred
• Strong communication and presentation skills
• Ability to travel up to 50%

How to Stand Out (Preferred Qualifications):

• Experience in healthcare process improvement or cardiovascular leadership
• Ability to influence across teams and quickly build trust with partners and customers
• Proficiency with Salesforce and Microsoft Office tools, including Visio
• Demonstrated adaptability and strong performance in complex environments

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