Customer Care (US market)

bsport; Teletrabalho; BRL 216.000 - 326.000; Tempo integral

Resumo da oferta

A wellness technology company is seeking a Customer Care Specialist to provide exceptional support for partners in the U.S. market. This fully remote role requires excellent communication skills and prior experience in customer support. The successful candidate will respond to inquiries, resolve issues, and collaborate with teams to enhance customer experience. Proficiency in English is mandatory, and knowledge of customer support platforms like Intercom is a plus. Candidates can be based in Brazil or LATAM and must work US business hours.

Qualificações

• Prior experience in customer support or a similar role is preferred.
• Demonstrate strong multitasking skills in a dynamic environment.
• Excellent communication skills are essential.

Responsabilidades

• Respond promptly and professionally to customer inquiries via Intercom and email.
• Resolve issues efficiently by leveraging in-depth product knowledge.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Conhecimentos

Communication skills

Customer-centric mindset

Multitasking skills

Adaptability

Proficiency in English

Ferramentas

Intercom

Descrição da oferta de emprego

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

We’re entering a bold new chapter with our official launch in the U.S. market 🇺🇸

To support this growth, we’re hiring a fully remote Customer Care for the US market. Candidates can be based in Brazil or anywhere in LATAM, as long as they can work US business hours to collaborate effectively with clients and internal teams.

If you're looking to join a collaborative culture where your ideas matter and making a tangible impact in a new market,we’d love to meet you!

About the role:

As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.

What will be your impact:

• Assist customers: Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively.
• Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.
• Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.

You would be great fit if you have:

• Excellent communication skills and a customer-centric mindset.
• Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
• Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
• Have proficiency in English (other languages are a plus)

Here’s what to expect in our hiring process:

• Discovery Call with Charlotte, Talent Acquisition (30min)
• Interview with Jessica, our future manager (30min)
• Interview with Kevin, our Head of Customer Success (30 min)

Please provide your CV in English.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼