Customer Care Representative

Terminix; Santa Catarina; Teletrabalho; BRL 22.000 - 30.000; Tempo integral

Resumo da oferta

A leading pest control company is seeking a Customer Service Representative to manage residential customer accounts and inquiries. This role requires a high school diploma, strong communication skills, and the ability to work remotely. The company offers competitive pay, health benefits, and opportunities for professional growth, making it ideal for those looking for a supportive work environment.

Serviços

Health benefits including Medical, Dental, Vision

401(k) retirement plan with company matching

Tuition Reimbursement

Vacation and sick days

Company-paid holidays

Qualificações

• 1-2 years clerical or customer service experience preferred.
• Ability to type 25 wpm preferred.
• Must have a private home office suitable for remote work.

Responsabilidades

• Cultivates and maintains customer relationships.
• Processes orders and prepares correspondence.
• Handles customer calls for service and billing inquiries.

Conhecimentos

Good verbal communication skills

Good written communication skills

Good problem-solving skills

Ability to work flexible schedule

Ability to work in a stressful environment

Formação académica

High school diploma or GED

Ferramentas

Microsoft Word

Microsoft Excel

Windows OS

Descrição da oferta de emprego

Position Overview

Receives and / or places telephone calls which are basic and routine to handle any / all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.

Job Responsibilities

• Cultivates and maintains on-going customer relationships.
• Uses computerized system for tracking, information gathering, and / or troubleshooting.
• Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
• Acts as customer contact regarding pricing and scheduling.
• Handles customer calls / correspondence for service, scheduling, and billing inquiries.
• Communicates with branch personnel to resolve service and scheduling issues.
• Initiates outbound customer service calls for various campaigns.
• Handles tech line support.

Job Requirements

• High school diploma or GED
• 1-2 years clerical or customer service experience preferred
• Ability to use a personal computer or CRT
• Basic knowledge of Microsoft Word, Excel, and Windows preferred
• Ability to type 25 wpm preferred
• Good verbal, written, and interpersonal communication skills
• Ability to work in a stressful, fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office / work space suitable for working remotely for all or part of the regular workweek
• Broadband internet with ability to hardwire via an Ethernet cable

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and / or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have :

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to :

• Inside working conditions : The change of building environment such as with or without air conditioning and heating.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility