Coordinator – Sales Support

Dow Jones; Teletrabalho; BRL 15.000 - 20.000; Tempo integral

Resumo da oferta

A leading international information provider is looking for a Coordinator - Sales Support based in Rio de Janeiro. In this role, you will provide comprehensive administrative support to the Global Sales team, managing contract administration, validating leads, and ensuring accurate sales reporting. Ideal candidates should have experience in sales administration, fluency in English, and knowledge of energy commodity markets. The position offers a dynamic work environment within a supportive sales team.

Qualificações

• Experience in sales administration, sales support, customer service, or a similar function.
• English fluency is mandatory.
• Knowledge of and interest in energy commodity markets.

Responsabilidades

• Support Field Sales with contract administration and CRM processes.
• Validate inbound leads and assign them to sales representatives.
• Work closely with Sales Reps and order management teams for accurate sales reporting.
• Coordinate between sales reps and corporate legal when legal input is needed.
• Implement process improvements in sales support.

Conhecimentos

Sales administration

Customer service

Knowledge of energy commodity markets

English fluency

Intermediate or advanced Microsoft Office

Knowledge of NetSuite

Spanish fluency

Ferramentas

Microsoft Office

Google Suite

NetSuite

Descrição da oferta de emprego

Job Description

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news‑gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barr's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp.

About the Team

OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi‑platform access to accurate data, real‑time news, powerful software and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy‑to‑use products. Navigating world fuel markets is complex – OPIS makes it simpler.

About the Role

As the Coordinator - Sales Support, you will support our Global Sales team by providing full administrative support, including submission of sales orders and recording updates on the CRM system. You will also learn the sales process and our diverse, market‑leading products. You will report to the Executive Director of Sales and Business Development for Latin America. You can be based in Rio de Janeiro or Sao Pedro.

You Will

• Support Field Sales with the contract administration process; including, but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage
• Validate inbound leads by phone, chat line or email and assign the lead to the appropriate sales rep based on lead validation guidance
• Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner
• Coordinate between the sales rep and corporate legal in situations where legal input is required
• Work on process improvements to existing sales support processes

You Have

• Experience in sales administration, sales support, customer service, or a similar function
• Knowledge of and interest in energy commodity markets
• English fluency (mandatory)
• Intermediate or advanced Microsoft Office and Google Suite
• Knowledge of NetSuite system (preferred)
• Spanish fluency (preferred)

Benefits

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Equal Employment Opportunity Statement

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Additional Information

Business Area: Dow Jones - OPIS

Job Category: Sales

Union Status: Non-Union role

Req ID: 42182

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