Conversational AI / Voice Bot Design Specialist

AI Rudder Pte Ltd; São Paulo; Sur place; BRL 134 000 - 268 000; Plein temps

Résumé du poste

AI Rudder is seeking a skilled professional to design AI voice bot experiences, configure and deploy AI-driven solutions, and continuously optimize performance across voice and digital channels. You will collaborate with Product, Engineering, and FDE teams to implement improvements based on real-world data and testing outcomes.

The role emphasizes hands-on ownership, structured workflows, and strong communication with technical and business stakeholders to deliver reliable AI solutions.

Qualifications

• Translate business requirements into clear functional designs and technical specifications.
• Strong logical thinking and ability to break down complex problems into structured workflows and decision rules.

Responsabilités

• Design AI voice bot flows, intents, decision logic, and fallbacks.
• Configure and deploy AI voice bots and conversational workflows on AI Rudder platform.
• Test scenarios for conversation flows and edge cases; evaluate responses for accuracy and compliance.
• Analyze conversation logs to identify opportunities to improve bot behavior and performance.
• Own implementation and delivery quality from requirements to go-live.

Connaissances

Structured workflows

Business requirement translation

Test planning

Communication skills

Hands-on mindset

Formation

Bachelor's degree in CS/IS/Engineering

Outils

APIs

JSON

SQL

Python

Description du poste

Your mission: Design AI solutions that are intelligent, reliable, and effective in real business environments.

1. Design AI Voice Bots and Conversational Experiences

• Translate business requirements into voice bot flows and functional specifications.
• Design natural, effective conversations, including prompts, intents, decision logic, and fallback scenarios.
• Define how AI Agents handle context, interruptions, errors, and complex user requests.
• Design escalation strategies and integrations with business systems.
• Balance conversation quality, business objectives, and operational reliability.

2. Configure and Deploy AI Solutions

• Build and configure AI voice bots and conversational workflows using AI Rudder's platform.
• Develop prompts, agent instructions, knowledge bases, and tool-calling logic.
• Configure AI-powered automation for real-world business use cases.
• Collaborate with Product, Engineering, and FDE teams on integrations and technical challenges.
• Deploy and refine AI solutions across voice and digital channels.

3. Test and Optimize Voice Bot Performance

• Design test scenarios for conversation flows, edge cases, and error handling.
• Evaluate voice bot responses for accuracy, relevance, consistency, and compliance.
• Identify issues with intent recognition, prompts, workflows, and agent behavior.
• Refine conversation logic and configurations to improve reliability and user experience.
• Establish repeatable testing and quality assurance practices.

4. Analyze Conversations and Improve AI Performance

• Analyze conversation logs, call outcomes, and performance metrics.
• Investigate failed interactions and identify opportunities to improve bot behavior.
• Optimize prompts, workflows, and knowledge retrieval based on test results and real-world data.
• Recommend product improvements based on customer interactions and operational needs.
• Collaborate with Product and Engineering to implement improvements.

5. Own Implementation and Delivery Quality

• Manage AI solution implementation from requirements and design through deployment.
• Coordinate configurations, integrations, testing, and go-live activities.
• Troubleshoot issues and support production stabilization.
• Ensure solutions meet functional requirements and quality standards.
• Document conversation flows, configurations, test cases, and design decisions.

What We're Looking For

• Bachelor's degree in Computer Science, Information Systems, Engineering, Product Design, Business Analytics, or a related field, or equivalent practical experience.
• Strong logical thinking and ability to break down complex problems into structured workflows and decision rules.
• Interest in AI products, Generative AI, automation, and intelligent systems.
• Ability to translate business requirements into clear functional designs and technical specifications.
• Strong attention to detail and a systematic approach to testing and problem-solving.
• Good communication skills and ability to collaborate effectively with technical and business teams.
• A hands‑on mindset, strong ownership, and willingness to experiment with new technologies.

Nice to Have

• Experience in AI product design, conversational AI, product implementation, business analysis, or software testing.
• Familiarity with LLMs, AI Agents, prompt engineering, RAG, or workflow automation.
• Understanding of APIs, JSON, databases, or system integration concepts.
• Basic skills in SQL, Python, or data analysis tools.
• Experience with conversation design, decision trees, process mapping, or agent workflow design.
• Familiarity with enterprise applications such as customer service automation, financial services, collections, or contact center systems.

About AI Rudder

AI Rudder is an AI product company transforming how businesses communicate with their customers.

We launched in 2019 with one of the world’s first enterprise‑grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

• AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.