Conversational AI Engineer

Foundever; Brasil; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Foundever is seeking a Delivery Conversational AI engineer to design, build and deploy Voicebot and Chatbot solutions across development, testing, and production.

You will work with cross-functional teams to implement integrations, architect scalable AI systems, and ensure high-quality, language-aware voice experiences.

Fluency in English and a strong background in engineering are required, with hands-on experience in STT/TTS and LLM-driven workflows.

Qualificações

• Experience with Conversational AI platforms and deploying AI bots.
• Experience with speech technologies (STT/TTS).
• Strong API integration and system deployment skills.
• Ability to document architectures and deployment procedures.
• Fluent in written and spoken English.

Responsabilidades

• Implement, deploy, and maintain Voicebot and Chatbot solutions across development, testing/UAT, and production environments.
• Perform technical discovery by evaluating integrations, APIs, data sources, platform capabilities, and dependencies.
• Define and maintain the technical solution architecture including APIs, authentication, data flows, AI orchestration, and deployment approaches.
• Implement and manage system integrations to enable seamless automation across enterprise platforms and backend systems.
• Ensure safe and reliable AI models by implementing governance measures.
• Engineer and refine prompts to guide LLM behavior and ensure context-aware responses.
• Structure and optimize knowledge bases for accurate responses.
• Configure STT and TTS technologies for each use case and language.
• Implement telephony integrations for voicebot solutions.
• Apply best practices for LLMs, Agentic AI and hybrid AI solutions.
• Document architectures, configurations, integrations, and deployment processes; mitigate risks.

Conhecimentos

Conversational AI

LLMs & NLU

Prompt engineering

APIs & integrations

Speech technologies

Engineering background

Documentation

English proficiency

Formação académica

Engineering degree

Descrição da oferta de emprego

At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Delivery Conversational AI team.

Job Responsibilities

• Implement, deploy, and maintain Voicebot and Chatbot solutions across development, technical testing/UAT, and production environments
• Perform technical discovery and feasibility assessments by evaluating integrations, APIs, data sources, platform capabilities, architecture constraints, technical dependencies, and implementation requirements
• Define and maintain the technical solution architecture, including integration architecture, APIs, authentication, data flows, AI orchestration, and deployment approaches, ensuring scalability, security, maintainability, and alignment with enterprise standards
• Implement and manage system integrations to enable seamless automation across enterprise platforms, applications, and backend systems
• Ensure safe and reliable AI model by implementing safeguards and governance measures
• Engineer and refine prompts to guide LLM behavior and ensure precise, context-aware, and business-aligned responses
• Structure and optimize knowledge bases to ensure accurate and context-aware responses
• Select, configure, integrate, and optimize the most suitable STT and TTS technologies for each use case and language, considering accuracy, latency, voice quality, cost, and platform compatibility to ensure reliable voice performance
• Implement and support telephony integrations for voicebot solutions
• Apply technical best practices and recommendations for LLMs, Agentic AI, and hybrid AI solutions (NLU + LLM)
• Implement new integrations and backend components required to support Conversational AI solutions
• Document solution architectures, technical specifications, configurations, integrations, and deployment processes to ensure maintainability and knowledge sharing; Detect and mitigate technical risks and issues
• Identify and mitigate technical risks, issues, and dependencies throughout the project lifecycle
• Define technical standards, implementation guidelines, and reusable architecture patterns to ensure consistency, scalability, and maintainability across Conversational AI solutions
• Collaborate with Conversational Designers, Delivery Managers, Data Analysts, business stakeholders, and cross-functional teams to deliver scalable and business-aligned Conversational AI solutions

Skills And Qualifications

• Knowledge of Conversational AI, including RAG, LLMs and NLU
• Degree or background in engineering or development
• Experience working with Conversational AI platforms and deploying AI bots
• Experience with speech technologies, including STT (speech-to-text) and TTS (text-to-speech)
• Experience in deployment and integration, including APIs and system integrations
• Experience with prompt engineering
• Ability to clearly document architectures, configurations, and deployment procedures
• Fluent in written and spoken English

This role will work with the following languages and technical aspects in Conversational AI projects:

• JSON or YAML Used to configure nodes, inputs, outputs, and API payloads
• SQL / NoSQL queries For accessing databases when the bot needs external information
• API Integration: RESTful APIs, Webhooks, OAuth authentication

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.