Cloud Support Infrastructure - Lisboa - 01/07/26

Ibrowse; Brasil; Presencial; BRL 100 000 - 130 000; Tempo integral

Resumo da oferta

Ibrowse in Brazil is seeking a Cloud Support Infrastructure professional to provide Application Production support and ensure system monitoring and improvement. Candidates should have a Master’s degree in computer science, strong Linux and automation skills, and experience with cloud providers.

The role requires proficiency in Ansible and Terraform, as well as effective communication to maintain high-quality service. A collaborative team mindset and a drive for operational efficiency are essential.

Qualificações

• 5+ years of experience in IT Operations or Software Engineering.
• At least 2+ years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google).
• Strong knowledge of Ansible/Docker.

Responsabilidades

• Provide Application Production support for WM IT Data platform applications and tools.
• Analyze system/middleware/application logs and identify potential issues.
• Automate provisioning, configuration, and deployments with Ansible and Terraform.

Conhecimentos

Linux platform

Shell Scripting

Python

Ansible

Terraform

AWS

Docker

Kubernetes

ITIL Practices

Formação académica

Master’s degree in computer science or computer engineering

Ferramentas

Jenkins

Travis

Concourse

Descrição da oferta de emprego

Local ( distrito, região): Lisboa Função: Cloud Support Infrastructure Nível: SR Data de início: Imediato Duração da contratação: 2 anos Inglês B2

Main Tasks and Responsibilities

• Provide Application Production support for WM IT Data platform applications and tools
• Capability to analyze system / middleware / application logs and identify potential issues
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration and deployments
• Assist & train other ops profiles on Ansible, Dockers and K8s

Direct Responsibilities

As a team member of WM APS, you will have to:

• Escalate timely to the divisional lead on possible risks, escalation matters and management issues.
• Adhere to Service Level objective target for the incidents and requests
• Review and create application Support knowledge articles.
• Participate and support bank’s DR/Live play activities.
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes

Contributing Responsibilities

• Risk Mitigation – By enforcing production‑readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk.
• Customer Confidence – High‑availability services and transparent communication to develop the relationship with Wealth Management Business.
• Operational Efficiency – Automation, continuous‑improvement initiatives and clear knowledge‑transfer lower mean‑time‑to‑detect (MTTD) and mean‑time‑to‑resolve (MTTR), delivering cost savings.
• Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business

Technical Skills

• Strong knowledge of Linux platform, CLI and Shell Scripting
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Good understanding of Continuous integration (Jenkins, Travis, Concourse, etc.)
• Strong knowledge of Infrastructure automation (Ansible, Terraform.)
• Good Public cloud environments experience with IBM Cloud or AWS or Azure, K8 and Docker
• ITIL Practices

Qualifications and Experience

• Master’s degree in computer science or computer engineering
• 5+ years of experience in IT Operations or Software Engineering
• At least 2+ years of hands‑on experience with a Cloud provider (IBM/AWS/Azure/Google)
• At least 2+ years of hands‑on experience
• Ansible/Docker
• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Certified Kubernetes Application Developer (CKAD)
• Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
• Optional: HashiCorp Certified: Terraform Associate (003)
• Optional: HashiCorp Certified: Vault Associate (002)