Clinical Payments Associate - Europe/LATAM - Remote

Worldwide Clinical Trials; Brasília; Presencial; BRL 40 000 - 60 000; Tempo integral

Resumo da oferta

Worldwide Clinical Trials in Brasília is looking for a Clinical Payments Associate to support the Clinical Payments team. This entry-level role is ideal for recent graduates and involves managing administrative tasks, responding to payment-related queries, and maintaining records.

The ideal candidate will possess a Bachelor’s degree in Life Sciences, Business, or Finance, and should have strong communication skills. Proficiency in Microsoft Office and familiarity with Jira is advantageous.

This position offers a unique opportunity in the clinical research industry.

Qualificações

• No prior industry experience required; internships or administrative experience are an advantage.
• Demonstrated interest in clinical research, healthcare, or financial operations.

Responsabilidades

• Monitor and triage incoming tickets in the Jira system.
• Respond to general queries from sites, sponsors, and internal teams regarding payment status.
• Prepare and distribute remittance documentation and payment confirmations.
• Maintain accurate records of ticket assignments and communications.
• Support system migration and study reconciliation activities.

Conhecimentos

Strong written and verbal communication skills in English

Attention to detail

Organizational skills

Proficiency in Microsoft Office

Team-oriented mindset

Formação académica

Bachelor’s degree in Life Sciences, Business, Finance, or a related field

Ferramentas

Microsoft Office (Excel, Outlook, Word)

Jira or other ticketing systems

Descrição da oferta de emprego

What the Clinical Payments Associate does at Worldwide Clinical Trials

An entry‑level role designed for recent graduates or individuals seeking to begin a career in the clinical research industry. The role supports the Clinical Payments team by managing administrative and coordination tasks, responding to general payment‑related queries, and maintaining accurate records within established systems and trackers.

Clinical Payments Associates may be assigned to support either day‑to‑day activities or time‑limited initiatives such as system migrations, depending on operational needs. This role provides broad exposure to clinical trial payment operations, financial workflows, and cross‑functional collaboration within a CRO environment.

What You Will Do

• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members.
• Monitor and triage incoming emails, assigning them to appropriate team members.
• Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access.
• Prepare and distribute remittance documentation and payment confirmations.
• Maintain accurate records of ticket assignments, communications, and resolutions.
• Support the Clinical Payments team with administrative tasks such as updating trackers and organizing documentation.
• Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist‑driven tasks under the supervision of senior Clinical Payments team members.
• Assist with the collection, validation, and organization of study documentation required for migration or reconciliation activities.
• Track progress, outstanding items, and responses from sites or internal stakeholders during migration activities.
• Escalate issues, gaps, or discrepancies to senior team members for review and resolution.

What You Will Bring To The Role

• Strong written and verbal communication skills in English.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Familiarity with Jira or other ticketing systems is an advantage.
• Team‑oriented with a proactive and solution‑focused mindset.

Your Experience

• Bachelor’s degree in Life Sciences, Business, Finance, or a related field.
• No prior industry experience required; internships or administrative experience are an advantage.
• Demonstrated interest in clinical research, healthcare, or financial operations.

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.