Client Success Manager - Associate Partner

FICO; Teletrabalho; BRL 462.000 - 728.000; Tempo integral

Resumo da oferta

A dynamic analytics software company in Brazil is looking for a Client Engagement Manager. This role focuses on maximizing customer adoption of solutions and developing strategic partnerships. The ideal candidate should have a bachelor's degree or equivalent experience, strong client management skills, and a background in SaaS. This position offers a competitive salary between $84,000 and $132,000, along with professional development opportunities and flexibility for remote work.

Serviços

Professional development opportunities

Work/life balance

Collaborative culture

Qualificações

• Bachelor's degree or equivalent commercial experience in client management.
• Strong background in SaaS, software, or platform-based tools.
• Proven consultative skills with clear communication and active listening.

Responsabilidades

• Serve as the primary contact throughout the entire customer lifecycle.
• Develop and maintain strategic partnerships for customer growth.
• Proactively address churn risks and prioritize customer engagement.

Conhecimentos

Client management

SaaS

Consultative skills

Communication

Problem-solving

Formação académica

Bachelor's degree or equivalent commercial experience

Ferramentas

Salesforce

Descrição da oferta de emprego

Employer Industry: Analytics Software

Why consider this job opportunity

• Salary range: $84,000 to $132,000
• Opportunity for professional development and career advancement
• Engaging, people‑first work environment that promotes work/life balance
• Collaborative culture reflecting core values, including customer delight and respect
• Chance to make a significant impact in a fast‑growing field of Big Data analytics
• Flexibility of remote work

What to Expect (Job Responsibilities)

• Serve as the primary contact throughout the entire customer lifecycle to maximize adoption of solutions
• Develop and maintain strategic partnerships to identify growth opportunities for customers
• Proactively address churn risks and prioritize customer engagement based on growth potential
• Guide customers through onboarding processes and ensure successful implementations
• Support customers in contract negotiations and manage deal information accurately

What is Required (Qualifications)

• Bachelor's degree or equivalent commercial experience in client management
• Strong background in SaaS, software, or platform‑based tools with client management skills
• Proven consultative skills with clear communication and active listening abilities
• High levels of organization and attention to detail with problem‑solving capabilities
• Collaborative mindset with the ability to lead and guide customers effectively

How to Stand Out (Preferred Qualifications)

• Experience in managing complex use cases with multiple stakeholders
• Familiarity with Salesforce or similar deal management tools
• Background in analytics, artificial intelligence, or machine learning
• Proven ability to develop customer relationships and drive engagement

Equal‑Opportunity Statement

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.