Client Success Lead

Remote Jobs; Brasil; Teletrabalho; BRL 756.000; Tempo integral

Resumo da oferta

A leading employment platform is seeking an experienced Account Manager to deliver proactive client management strategies and ensure client satisfaction. With a Bachelor's degree and 4-6 years of experience required, candidates should have strong communication skills and be proficient in CRM software. This fully remote position offers a competitive salary and comprehensive benefits including medical coverage and wellness stipends.

Serviços

Comprehensive benefits package

100% subsidized medical coverage

Employee stock purchase plan (ESPP)

Qualificações

• Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to build rapport with clients and stakeholders.
• Self-motivated and able to work independently or as part of a team.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite.

Responsabilidades

• Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
• Identify upsell and cross-sell opportunities to enhance client value and develop strategies to capitalize on them.
• Provide prompt and effective support to address client needs and inquiries.
• Conduct regular performance reviews and gather client feedback.
• Collaborate with internal teams to resolve client issues and ensure alignment with client goals.

Descrição da oferta de emprego

Employer Industry: Financial Technology

Why consider this job opportunity:

• Salary up to $140,000 for roles based in CA, WA, NY, NJ, CT; up to $128,000 for roles in other U.S. states
• Opportunity for career advancement and growth within a rapidly evolving company
• Fully remote work option available, allowing flexibility in work location
• Comprehensive benefits package including 100% subsidized medical coverage, dental, and vision for employees and their dependents
• Additional stipends for health, wellness, and technology expenses
• Employee stock purchase plan (ESPP) available at a discount

What to Expect (Job Responsibilities):

• Deliver a proactive client management strategy to encourage growth and retention with merchant partners
• Identify upsell and cross-sell opportunities to enhance client value and develop strategies to capitalize on them
• Provide prompt and effective support to address client needs and inquiries
• Conduct regular performance reviews and gather client feedback
• Collaborate with internal teams to resolve client issues and ensure alignment with client goals

What is Required (Qualifications):

• Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to build rapport with clients and stakeholders
• Self‑motivated and able to work independently or as part of a team
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite

How to Stand Out (Preferred Qualifications):

• Knowledge of marketing technologies and e-commerce
• Comfortable in fast‑paced, high‑pressure environments managing multiple priorities

#FinancialTechnology #ClientSuccess #RemoteWork #CareerGrowth #CompetitiveBenefits

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