Client Services, Interpretation (Language Services | Research | Due Diligence | Remote)

Cadence; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A language services firm is seeking an Associate for their Client Service team. This role involves project management, client communication, and recruitment of language professionals. The ideal candidate will have a Bachelor’s degree, fluency in English, and excellent communication skills. This is a fully remote position, requiring flexibility to work APAC, AMER, or EMEA hours. The company offers commensurate salary, paid time off, health insurance, and professional development allowances.

Serviços

Paid time off

Health insurance

Annual allowance for professional development expenses

Qualificações

• Fluency in an additional language is a bonus.
• Experience with Salesforce or similar CRM systems is beneficial.
• Entry-level to intermediate-level candidates are welcome to apply.

Responsabilidades

• Manage multiple projects per day with varying timelines.
• Communicate with clients regarding project scoping.
• Identify and match linguists to client needs.

Conhecimentos

Fluency in English

Excellent written and verbal communication skills

Strong organizational abilities

Client service skills

Ability to work under pressure

Goal-oriented

Formação académica

Bachelor’s degree in a related field

Ferramentas

Salesforce

Descrição da oferta de emprego

About Us

Cadence () is a language services firm servicing the due diligence industry.

We started in Beijing and serve clients such as expert networks, investment firms, consulting firms and market research firms.

We are a remote‑first company whose staff is located across multiple countries.

Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas).

We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.

Key Responsibilities

You are a project manager for our interpretation team. Your job title would be Associate on our Client Service team.

Your responsibilities center around three core areas:

• Project management
• Client communication
• Ad‑hoc recruitment of specialized language professionals

As you master these core functions, opportunities may arise for managing more complex projects, assuming enhanced client‑facing roles, and collaborating with Client Service Managers on strategic planning, furthering your growth within the Client Services team.

Our interpretation team covers both remote projects and on‑site projects. Note: this role is to manage interpretation projects, not to actually interpret on behalf of clients.

The Job

You will manage multiple projects per day. Projects can begin and end on the same day ("I need an interpreter for a call at 8pm tonight"). Or they can span several weeks ("I am hosting three focus groups in three Chinese cities and need moderators to facilitate the focus groups and translate the output into English").

Scoping – You will speak with clients via email, phone, or WeChat about their needs. You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met. You will identify colleagues to assist based on the relevant time zones or regions for the project.

Matchmaking – Your top responsibility is to identify the best linguist in our community for the client’s objective. You will need to present that linguist’s experience in a relevant way for the project, or you will need to recruit a new one if there isn’t an ideal match. You will need to constantly evaluate profitability and client satisfaction.

Executing – You will need to sync up expectations between client(s) and linguist(s). You may need to chaperone calls to ensure they begin successfully. You will need to speak with clients after projects to make sure they are satisfied.

Key Requirements

• Bachelor’s degree in a related field
• Fluency in English
• Fluency in an additional language is a bonus
• Experience with Salesforce or similar CRM systems
• Excellent written and verbal communication and client service skills
• Strong organizational and multitasking abilities
• Ability to work under pressure in a fast‑paced environment
• Ability to work effectively in both independent and team environments
• Goal‑oriented, driven, and highly motivated to succeed & take on challenges
• Entry‑level to intermediate‑level candidates are welcome to apply
• Any relevant work experience is a plus

Working Hours & Location

This is a fully‑remote role where you can work from home (WFH). You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region (e.g., LatAm applicants will work AMER hours). Weekends and overnight shifts are available with a commensurate increase in compensation.

Compensation & Benefits

• Salary commensurate with experience
• Paid time off
• Health insurance
• Annual allowance for professional development expenses