Client Operations Lead | Remote | Brazil

Opsarmy Careers; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading remote service company is looking for a Client Operations Lead to manage the coordination between clients and offshore talent. This full-time remote role requires strong English communication, organizational skills, and a solution-oriented mindset. Responsibilities include maintaining client relations, tracking performance, and ensuring operational standards are met. Candidates should have 2-4 years of experience in client-facing or operations environments. Join now and contribute to effective team management and client success.

Qualificações

• 2-4 years experience in a BPO, client‑facing, or operations environment.
• Experience guiding or supporting offshore staff is a plus.

Responsabilidades

• Act as the primary operational contact for assigned clients.
• Provide updates, gather feedback, and ensure expectations are understood.
• Track progress on daily tasks and weekly deliverables.

Conhecimentos

Strong English communication skills

Organizational skills

Solution-oriented mindset

Descrição da oferta de emprego

Client Operations Lead | Remote | Brazil

Position Type: Full-Time

Location: Remote

About The Role

OpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and offshore talent. This mid-level leadership role focuses on people support, communication, and operational consistency.

Key Responsibilities

• Act as the primary operational contact for assigned clients.
• Provide updates, gather feedback, and ensure expectations are understood on both sides.
• Maintain a predictable communication rhythm to support account stability.
• Build rapport and trust through responsiveness, clarity, and professionalism.
• Work closely with talent to clarify tasks, goals, and performance expectations.
• Conduct quick coaching conversations and check-ins to address concerns.
• Monitor attendance, productivity, and adherence to client workflows.
• Address small performance issues early and expedite escalation when needed.
• Track progress on daily tasks and weekly deliverables.
• Ensure the team follows SOPs and client standards consistently.
• Assist in updating documentation when workflows change.
• Flag any operational risks or recurring challenges.
• Anticipate and resolve miscommunications or workflow gaps before escalation.
• Align both client and talent perspectives during unclear situations.
• Maintain fairness and clarity during all discussions.

What You Bring

• 2‑4 years experience in a BPO, client‑facing, or operations environment.
• Strong English communication skills.
• Experience guiding or supporting offshore staff is a plus.
• Highly organized with excellent follow‑through.
• Solution‑oriented mindset with the ability to stay calm and professional.

Apply Now

Submit your resume and cover letter through the OpsArmy careers portal.