CLIENT ADVISOR

Bulgari; Macau; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A prestigious luxury brand is seeking a Client Advisor in Macau, Brazil. This role focuses on delivering exceptional personalized service to clients, fostering strong relationships to maximize sales, and achieving business objectives. Candidates should have at least 3 years of experience in high-end retail and be fluent in Cantonese, with a good command of Mandarin and English. The role requires proactive selling skills and a strong customer focus to enhance client satisfaction and engagement.

Qualificações

• At least 3 years of sales experience, preferably in high-end luxury retail industry with international brand.
• Fluent Cantonese, good command of Mandarin and English.
• Exposure and knowledge in high jewelry or watches will be an advantage.

Responsabilidades

• Develop and maintain personalized relationships with clients to foster loyalty.
• Provide expert assistance during the shopping experience.
• Collaborate with fellow Client Advisors to share insights and best practices.
• Ensure exceptional client experiences in the store.

Conhecimentos

Customer focus

Proactive selling

Negotiation

Business acumen

Decision Making

Initiative

Formação académica

Form 5 or above

Ferramentas

CRM techniques and tools

Store operation applications (Beanstore, CRM, SAP)

Descrição da oferta de emprego

Position

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.

Job Responsibilities

• Client Relationship Building
  • Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
  • Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
  • Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.
• Product Expertise and Sales
  • Maintain a comprehensive knowledge of the store’s product offerings, Retail environment and competitors.
  • Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectation are met.
  • Contribute actively to the business objectives by achieving sales target (contribution to the store KPIs).
  • Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.
• Client Experience and Satisfaction
  • Deliver exceptional client experience, creating a memorable experience for clients visiting the store.
  • Create desire for the brand with exceptional storytelling about the particular Masion (heritage and savoir faire) and show empathy and passion and following the steps of the Maison’s selling ceremony.
  • Ensuring that the aftercare service is followed and issues are elegantly resolved.
• Team Collaboration and Store Support
  • Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
  • Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
  • Emb during the LVMH culture and be an ambassador of the LVMH values.
• Compliance and Data Management
  • Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.

Profile

• Education
  • Form 5 or above
• Languages
  • Fluent Cantonese, good command of Mandarin and English
• Professional experience & know how
  • At least 3 years of sales experience, preferably in high-end luxury retail industry with international brand
• Technical & management skills
  • Exposure and knowledge in high jewelry or watches will be an advantage
  • Selling skills
  • Store procedures and process
  • CRM techniques and tools
  • Store operation applications (Beanstore, CRM, Sap etc..)
  • GIA and FHH Folder is highly preferred
• Personal & interpersonal skills
  • Customer focus
  • Proactive selling, drive for results
  • Initiative
  • Negotiation
  • Business acumen
  • Decision Making
  • Motivating Others