CISCO Engineer - Voice/ Call manager

New Era Technology; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A tech solutions company is seeking a Senior Unified Communications Engineer with extensive experience in enterprise voice and telephony. This role involves designing and supporting Microsoft Teams Phone solutions and maintaining Cisco voice infrastructure. Applicants must have 7+ years in Unified Communications, hands-on experience with relevant technologies, and fluent English. The position is full-time, offers a gross salary in BRL, and is fully remote with additional benefits.

Qualificações

• 7+ years of experience in Unified Communications / Enterprise Voice.
• Strong hands-on experience with Microsoft Teams Phone and Cisco Voice.
• Fluent English (spoken and written) is mandatory.

Responsabilidades

• Design, implement, and support Microsoft Teams Phone solutions.
• Support and maintain Cisco on-premises voice infrastructure.
• Execute telephony migration plans with minimal service disruption.

Conhecimentos

Unified Communications / Enterprise Voice

Microsoft Teams Phone

Cisco Voice (CUCM, SIP)

Telephony fundamentals

Cloud-based telephony solutions

Fluent English

Ferramentas

Cisco Call Manager

SIP Trunking

Descrição da oferta de emprego

We are seeking a Senior Unified Communications Engineer with deep expertise in enterprise voice and telephony, who can lead and support the transition from Cisco on-premises UC environments to Microsoft Teams Phone and modern CCaaS platforms. This is a hands‑on senior engineering role focused on design, migration, and Tier 3 support, working in a global enterprise environment across EMEA, US, and APAC.

Required

• 7+ years of experience in Unified Communications / Enterprise Voice.
• Strong hands‑on experience with:
• Microsoft Teams Phone
• Cisco Voice (CUCM, SIP)
• Solid understanding of telephony fundamentals and SIP‑based architectures.
• Experience supporting or implementing cloud‑based telephony solutions.
• Fluent English (spoken and written) – mandatory.

Nice to Have

• Experience with Oracle SBC, Avaya, or similar platforms.
• Exposure to Contact Center solutions (Cisco UCCE, Five9, NICE CXone).
• Experience working in large enterprise or global environments.

What You’ll Do

Microsoft Teams Phone & Cloud Telephony

• Design, implement, and support Microsoft Teams Phone solutions.
• Lead and support Direct Routing, Operator Connect, and Calling Plans.
• Integrate Teams Phone with SBCs and telecom providers.

Enterprise Voice & Cisco UC

• Support and maintain Cisco on‑premises voice infrastructure, including:
• Cisco Call Manager (CUCM)
• SIP Trunking
• Provide Tier 3 / engineering‑level support for complex voice issues.

Contact Center & CCaaS

• Support migrations of Contact Center platforms:
• From Cisco UCCE / Five9
• To NICE CXone CCaaS
• Ensure stable SIP connectivity between telephony and CCaaS platforms.

Migration & Global Rollouts

• Execute telephony migration plans with minimal service disruption.
• Support global go‑live events and post‑migration stabilization.
• Collaborate with regional engineering teams and vendors worldwide.

Join Us!

• Work on enterprise‑scale UC and telephony transformations.
• Gain deep exposure to Teams Phone and CCaaS modernization.
• Collaborate with global teams and leading technology partners.
• Play a key role in high‑visibility, business‑critical projects.

We offer:

GROSS Salary in BRL under CLT Job offer - Full time Job + Benefits + 100% Remote.

Don't hesitate and share your updated resume in English with us so we can review it and have the pleasure to discuss it in more detail.