CISCO Engineer - Voice/ Call manager

New Era Technology; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

An innovative technology company is seeking a Senior Unified Communications Engineer to lead the transition from Cisco environments to Microsoft Teams Phone. This role demands expertise in enterprise voice and telephony solutions, with responsibilities including designing and implementing Microsoft Teams Phone, and providing Tier 3 support for complex issues. The position offers a gross salary in BRL under CLT agreement and includes benefits, with a fully remote work opportunity.

Serviços

Benefits

100% Remote work

Qualificações

• 7+ years of experience in Unified Communications / Enterprise Voice.
• Strong hands-on experience with Microsoft Teams Phone.
• Experience supporting cloud-based telephony solutions.

Responsabilidades

• Design and implement Microsoft Teams Phone solutions.
• Support and maintain Cisco on-premises voice infrastructure.
• Support migrations of Contact Center platforms, ensuring stable SIP connectivity.

Conhecimentos

Unified Communications / Enterprise Voice

Microsoft Teams Phone

Cisco Voice (CUCM, SIP)

Telephony fundamentals

Cloud-based telephony solutions

Fluent English

Ferramentas

Oracle SBC

Avaya

Descrição da oferta de emprego

Overview

We are seeking a Senior Unified Communications Engineer with deep expertise in enterprise voice and telephony, who can lead and support the transition from Cisco on-premises UC environments to Microsoft Teams Phone and modern CCaaS platforms. This is a hands-on senior engineering role focused on design, migration, and Tier 3 support, working in a global enterprise environment across EMEA, US, and APAC.

Required

• 7+ years of experience in Unified Communications / Enterprise Voice.
• Strong hands-on experience with :
• Microsoft Teams Phone
• Cisco Voice (CUCM, SIP)
• Solid understanding of telephony fundamentals and SIP-based architectures.
• Experience supporting or implementing cloud-based telephony solutions.
• Fluent English (spoken and written) – mandatory.

Nice to Have

• Experience with Oracle SBC, Avaya, or similar platforms.
• Exposure to Contact Center solutions (Cisco UCCE, Five9, NICE CXone).
• Experience working in large enterprise or global environments.

What You'll Do

• Microsoft Teams Phone & Cloud Telephony: Design, implement, and support Microsoft Teams Phone solutions. Lead and support Direct Routing, Operator Connect, and Calling Plans. Integrate Teams Phone with SBCs and telecom providers.
• Enterprise Voice & Cisco UC: Support and maintain Cisco on-premises voice infrastructure, including Cisco Call Manager (CUCM). Provide Tier 3 / engineering-level support for complex voice issues.
• Contact Center & CCaaS: Support migrations of Contact Center platforms: From Cisco UCCE / Five9 To NICE CXone CCaaS. Ensure stable SIP connectivity between telephony and CCaaS platforms. Execute telephony migration plans with minimal service disruption. Support global go-live events and post-migration stabilization. Collaborate with regional engineering teams and vendors worldwide.

Join Us!

• Work on enterprise-scale UC and telephony transformations.
• Gain deep exposure to Teams Phone and CCaaS modernization.
• Collaborate with global teams and leading technology partners.
• Play a key role in high-visibility, business-critical projects

We offer

We offer : GROSS Salary in BRL under CLT Job offer - Full time Job + Benefits + 100% Remote.

Don’t hesitate and share your updated resume in English with us so we can review it and have the pleasure to discuss it in more detail..